Business ProfileforSunpath and National Car Cure

The National Car Cure continuously gave me the run around and the staff are extremely rude. Purchased an Extended Warranty with National Car Cure for my personal vehicle in October 2020. In March 2024, when my vehicle was diagnosed with drive train issues (torch converter) and parts needed to be replaced. A claim was filed with the National Car Cure for processing and denied. National Car Cure stated the claim was denied, due to the vehicle being driven less than a mile from the moment and issue was noticed (not diagnosed) and not towed. While in contact with National Car Cure, Representative **** refused to communicate with me as the policy holder and directed me to have the Maintenance shop (dealership) contact them for the claim to be initiated, submitted and processed. During the multiple conversations the maintenance shop had with ****, **** was rude, refused to provide information, assistance and repeatedly refused to place the maintenance shop in contact with a supervisor by stating no one was available and she would be able to assist. Eventually, the maintenance shop was able to speak with a representative named *******. At which time, ******* requested multiple forms of documentation/information and stated the claim would be processed and nothing else was needed. Each time the National Car Cure was contacted additional documents/information was requested, provided and the claim continued to be denied stating the vehicle was driven after the issue was noticed. My policy was paid in full and didnt expire until October 2024. When I called to cancel the policy, the National Car Cure staff refused to refund me the money and told me there was nothing else that could be done. The National Car Cure not only refused to speak with me as the customer, gave the maintenance shop the run around, and refused to reimburse me for the policy. Even the maintenance shop said the extended warranty was supposed to cover the issue.