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Find a Location

Pelican Investment Holdings LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Pelican Investment Holdings LLC

      1300 N Congress Ave West Palm Beach, FL 33409

    • Pelican Investment Holdings LLC

      900 Osceola Dr West Palm Beach, FL 33409-5000

    • Pelican Investment Holdings LLC

      931 Village Blvd West Palm Beach, FL 33409-1803

    Business ProfileforPelican Investment Holdings LLC

    Auto Warranty Plans
    Multi Location Business

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    State of Ohio v Pelican Investment Holdings LLC et al. Case Number 23 CV 000047 Franklin County (OH) Court of Common Pleas

    As of July 10, 2024

    A damages hearing was held on June 25 2024.  As a result, the Court adopted the following:

    Stacey Yim will pay a civil penalty of $50,000.00 and pay for all court costs associated with this action.

    ---------------------------------

    As of January 4, 2023:

    The Ohio Attorney General is suing six individuals and six companies that relied on illegal robocalls to identify sales leads so they could then pitch purported car warranties to Ohio residents.

    The complaint, filed in Franklin County Common Pleas Court, alleges that Delaware-based Pelican Investment Holdings who operates out of West Palm Beach Florida was paying for leads to initiate outbound prerecorded calls to consumers to market and sell “vehicle service contracts.” The contracts were then “administered” by Dimension Service, Autoguard Advantage and National Administrative Service, all based in Dublin, Ohio. 

    The prerecorded messages misrepresented the essence of the call, which violates Ohio’s Consumer Sales Practices Act. The calls failed to properly identify the calling party and falsely claimed that the call was about extending the consumer’s auto warranty and was affiliated with the auto manufacturer.

    For the phone calls that resulted in a contract sale, the defendants did not secure a signed written confirmation of a verbal agreement – a violation of Ohio’s Telephone Solicitation Sales Act. They also violated this law by acting as telephone solicitors without having registered as such with the Ohio Attorney General’s Office and without having obtained and filed the required surety bond.

    Those named as defendants are:

    • Pelican Investment Holdings, a company formed in the state of Delaware in November 2020 with its principal place of business in West Palm Beach, Florida.
    • Dimension Service Corp., an Ohio company formed in June 1994 with its principal place of business in Dublin, Ohio.
    • Autoguard Advantage Corp, an Ohio company formed in July 1996 with its principal place of business in Dublin, Ohio.
    • National Administrative Service Co., an Ohio company formed in October 2001 with its principal place of business in Dublin, Ohio.
    • Falcon Endeavors Inc., a Wyoming company owned by defendant Gustave Renny that was formed in March 2018 with its principal place of business in Sheridan, Wyoming.
    • MB Holdings Group, a Nevada company owned by defendant Vajira Samararatne that was formed in April 2020 with its principal place of business in Las Vegas, Nevada.
    • Gustave C. Renny, an actual or de facto owner, officer or member of Pelican who controlled and directed the business activities and sales conduct of Pelican and Falcon Endeavors.
    • Vajira Samararatne, an actual or de facto owner, officer or member of Pelican and MB Holdings.
    • Stacey E. Yim, an actual or de facto owner, officer or member of Pelican.
    • Ronald D. Eddington Jr., an actual or de facto owner, officer or member of Pelican.
    • Joseph E. Hill Jr., an actual or de facto owner, officer or member of Pelican.
    • Haytham H. Elzayn, an officer and director of Dimension Service, Autoguard Advantage and National Administrative Service.

    Notably, defendant Stacey Yim was named in a federal lawsuit filed in July by Yost’s office also regarding fraudulent auto-warranty plans.

    LINK: https://www.ohioattorneygeneral.gov/Media/News-Releases/January-2023/AG-Yost-Slams-the-Door-Shut-on-%E2%80%98Car-Warranty%E2%80%99-Robo

     

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Pelican Investment Holdings LLC has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Pelican Investment Holdings LLC

        1300 N Congress Ave West Palm Beach, FL 33409

      • Pelican Investment Holdings LLC

        900 Osceola Dr West Palm Beach, FL 33409-5000

      • Pelican Investment Holdings LLC

        931 Village Blvd West Palm Beach, FL 33409-1803

      Location of This Business
      1300 N Congress Ave, West Palm Beach, FL 33409
      BBB File Opened:
      1/6/2023
      Business Incorporated:
      1/13/2021
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Affordable Auto Shield
      • AAP
      • Auto Service Department
      Business Management
      • MB Holding Group, Manager
      • Gustav C Renny
      Contact Information

      Principal

      • MB Holding Group, Manager
      • Gustav C Renny

      Customer Contact

      • MB Holding Group, Manager
      • Gustav C Renny
      • Stacey E Yim
      • Ronald D Eddington Jr.
      • Joesph E Hill Jr.

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/01/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I purchased this extended warranty and when it was time to use it they gave me the run around. The warranty is paid in full and will not expire until 01/27/2027. I was only asking for them to repair my car now I want a full refund of the cot of the purchase price.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jeannine K

      1 star

      01/16/2024

      I contacted auto service department on behalf of my father, who passed away. I was appointed personal representative, but it took a couple of months, when I reached them I let them know that I was calling to make a payment on the account. My father had been paying for years and he had one payment left. They said it was canceled and I said I would like to reinstate it. They said no because it was canceled due to lack of payment, I explained that he passed away and it took me a couple months to get appointed as representative. that I would like to continue the service. They refused to speak to me, they blocked my emails, and they hung up on me. I called back to speak to supervisor, and they refused to let me through, and hung up on me. Do not do business with this company!

      Local BBB

      BBB Serving Southeast Florida & the Caribbean

      BBB Reports On

      BBB reports on known marketplace practices.

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