ComplaintsforBail Bond Release Center of the Palm Beaches
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
April 4, 2023, we paid *************************** at the business $916.00 for a bond. The company experienced technical issues, which overcharged our credit card $208.00. The bond was set at $200. The business requested a $500.00 collateral payment, which would be returned immediately after the case was finalized. The case was nolle prossed in August 2023. The company never refunded the $208.00 paypal payment on April 4, 2023. The company also never refunded the $500.00 payment in August 2023. We are wanting our refund from the business...Customer response
01/24/2024
The business has not responded. We have also reported the business to the:
Bail Bond Unit
Department of Financial ServicesBureau of ******************************************************************* Officer ************************************************** have attached a court document that shows the bond amount of $2000. The business owes us $716.00, which was due back to us in April 2023.Business response
03/08/2024
We spoke to the Indemnitor explaining the process. She was very receptive and understanding of how things work and that we were processing the funds back to her. Funds back to be mailed per her request to her. We can not mail out collateral until a case is completely closed and we have the discharge of each bond that was posted. Once we have the bond discharges we have 21 days to process all refunds from there. ************** which was not interested in hearing anything I had to say one many occasions was also informed of the protocol and informed we had been in contact with the indemnitor that was owed the money which was not him as he was the defendant in this case not the indemnitor and we could not give him the money as a refund. This only made ************** more upset while yelling he would make a complaint on behalf of himself and the indemnitor. A check was mailed out a check in the amount that was owed. Check number 2228 dated 1/22/24 and cashed 1/25/24.
Thank you,
BBRC
Customer response
03/08/2024
Complaint: 21178881
I am rejecting this response because: I've never had any type of communication with the business. They simply never respond. My mother is nearly 80 years old. She has poor memory. I assisted her at her request to recover the stolen money. Duplicate payments were sent the business by error. The business never refunded that portion immediately (April 2023). The court case was dropped in August 2023. The business notified several times and failed to refund my mother. I never wanted the funds sent to me because, I didn't make the purchases. The money was sent to my sister and nit my mother. We still didn't receive the proper amount. People like this who take advantage of the elderly. Will not prosper in life. This is the only responce, I have received from the business. They failed to communicate when the BBB was first filed. Which is clearly why, they knew they were cheating my mother.
Sincerely,
*************************Initial Complaint
01/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On April 4, 2023, I paid the business owner three payments via Paypal in the amounts of:$208.00 $208.00 $500.00 The owner requested $700.00 for a bond to paid. The court order vond amount was $200. The owner wanted an additional $500.00 collateral payment, until the case was resolved. One of the $208 payments was a duplicate that the owner never reimbursed. The case was resolved in August 2023. The owner has to this date not returned the two payments for $208, $500. The owner has promised to return the funds several and has not.Business response
03/08/2024
I personally spoke to the Indemnitor ***** explaining the process. She was very receptive, understanding and kind during out call of how things work and that we were processing the funds back to her. M ************** her son said he would process a complaint on her behalf. *************** asked the funds to be mailed per her request to her. We can not mail out collateral until a case is completely closed and we have the discharge of each bond that was posted. Once we have the bond discharges we have 21 days to process all refunds from there. ************** the defendant in the case was calling to get the money back but was *********** had to go to *************** not to him we could not give him the money as a refund. This only made ************** more upset while yelling he would make a complaint on behalf of himself and the indemnitor ***************. A check was mailed out in the amount that was owed to ***************. Check number 2228 dated 1/22/24 and cashed 1/25/24.
Thank you,
BBRC/ ****Customer response
03/08/2024
Complaint: 21177261
I am rejecting this response because: the business failed to issue to correct amount. This business cheated me and never refunded the duplicate paypal payment. I am outraged by this company. Stealing is from the elderly.
************************************************Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.