ComplaintsforAqua Bella Pools
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
After finding a miscalculation for the amounts scheduled for the payment draws on an inground pool contract, company became unresponsive ( even though they agreed on the mistake) to the remaining work to complete the pool. Job was started on 8-31-22 and still hasn't been complete by the contractor. Multiple phone calls have gone unanswered and text messages ignored. When someone does reply, we get the same story that someone will be there next week to finish. We have been hearing this since November of 2022. The total amount of contract was payed in full according to the scheduled draws minus there miscalculation but including an additional **** dollars for extra concrete above the concrete that was included with the pool. A 25' x 8' section of concrete that they poured holds 3/4" of water due to uneven finishing and there only fix was a slit cut from one side to the other which takes 2 hours to drain. Not the professional way to fix there huge mistake. I have since did my own dirt work around the pool area, ran a water line from my house to the auto water fill valve, ran a drain pipe from the trench drains around the existing patio and wired the LED lights from the transformer. All of which the contractor was responsible for. Concrete issue still exist and is not only a nuisance but a safety hazard. The right thing to do for this contractor is issue a partial refund for the work I had to do myself.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.