Business ProfileforFlorida Tile & Grout Restoration, LLC

On January 19, *************, owner of Florida Tile and Grout Restoration, quoted me $2,030 for cleaning/polishing, sealing and grouting of my master bathroom, closet and counter and guest bathroom as well as cleaning my ceramic floor in living room and master bedroom. My complaint/request for refund relates to the marble work done/not done on February 15. The company never cleaned or sealed the marble in any of my areas and the grout color they used was gray versus beige. My marble/existing grout is beige and they chose the color on their own even after I advised **** during the initial visit that I wanted to match as close to possible what was already in there. I paid them via check as Will made a comment about the $50 service fee they would incur if I used a credit card. After the work was "completed", **** advised not to use the bathrooms until the following day so I spent the night elsewhere and didnt notice the lack of and sloppy work they did until the next day after I came home from work. As a few of the attached images show, aside from the wrong grout color used, the grout lines went from a very thin line to a thick sloppy line that went onto the marble in all areas. Some of the areas of grout that were still missing were never addressed/filled in. I contacted **** and advised him that the color chosen was wrong, etc and he said that he would get back to me shortly. After a week of not hearing from him, I contacted another company who came out and was appalled by the work that Florida Tile did and didnt do (they verified marble not sealed/cleaned and grout was done wrong). I hired the new company to handle the job correctly. So I had to pay twice for the same job. I am not seeking a refund on the living room/bedroom ceramic tile work but I AM requesting a refund on the marble work that was not completed and what was done, was done inaccurately and poorly. Attached is work order, few pictures and cashed check but can provide more info if needed. Thank you.