157 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Roselle R
2 stars07/19/2024
My experience with The Credit Pros has been disappointing, to say the least. I scheduled a couple of appointments with them, only to have them all canceled before the meeting even took place and reschedule on their website again. This lack of reliability was frustrating, especially considering I was hoping to address important financial matters.When I finally managed to connect with a credit professional, I was advised to contact the credit bureaus directly regarding discrepancies on my credit report. However, upon doing so, I was informed by the credit bureaus that they cannot take action based solely on letters from The Credit Prosthey require direct communication from me to proceed.Furthermore, communication was severely lacking. Despite attempting to reach out to my assigned credit professional multiple times, I never received a callback. This level of disregard for client communication is simply unacceptable.When I finally decided to cancel my service, the process was equally frustrating. Upon calling, I was told I would be transferred, only to be put on hold indefinitely. This kind of unprofessional handling of customer service concerns left a lasting negative impression.Overall, my brief encounter with The Credit Pros has shown me that they are not the right fit for my needs. Their inability to keep appointments, lack of responsiveness, and poor customer service have led me to seek assistance elsewhere. I would advise potential clients to consider these factors carefully before engaging their services.Review from KayLa C
1 star07/05/2024
RUN FAST as you can !!I contacted this company through an ad for cheap housing. I never saw the first home. After getting all my info they turned me over to someone to give me credit help. Finally he told me he was gonna help me with my credit. I asked how much it was gonna cost & when he told me my son snatched my phone & hung up. They then automatically signed me up for this monthly service. I did not ask for nor could I afford. The email they sent showed only a physical address. No number to call & their email addy doesnt accept emails. I finally found some info online & chatted to cancel this service. I didnt want my son to know so I didnt call. Got a great gal named ****. Who said she got it canceled. Then I get an email telling me Ive been given 15 days free, after which the full service fee would be charged. I did not ask for nor can I afford. I do not want to deal with any company that auto signs me up for anything as I told them the first time I canceled. So I look em up again since the email again has no contact info included. This time I call & am told to just ignore the email. That I am canceled. So well see. I hope its over. Sincerely, ***** PS I only gave it a one star rating cause I had too.Review from Dan V
1 star07/03/2024
I asked them to send a good will deletion to 2 business that were settled. They sent 1 letter to the wrong company. Those were the only 2 delinquent items on my report. Waiting for a reimbursement. Triple check your disputes and good will letters. They can and will get it wrongReview from chris j
1 star06/25/2024
If I could give this company negative 0 stars I would. The letters they send out are so pre-school I had to call and ask who actually wrote them. They would send letters like " I'm aggravated remove this account" I was like you've got to be kidding me. Anytime you get a so called credit specialist which is a false title because no of them are competent in credit repair, but no one is American which tells me they are outsourcing their work. I began to dispute on my own after almost a year with no movement by them also I had to call in several times to have them update my portal to get up to date scores. ******* ******* ** ******* ***** **** *** ****** *** *** ****** *** ****** *** **** *** ******** **** ** ******* ****** ****** ****** ***** ** ***** ** You will waste your money and time using the Credit Flunkies.Review from Alex W
1 star06/24/2024
Avoid this service.. they will make it extremely difficult to cancel the service. No matter how many times I told them to cancel they would try offer a discount or next month free and ask a bunch of questions trying to avoid canceling.. I finally had to say il get a lawyer involved for them to say they canceled my subscription it was that bad.. if they didn't cancel I will *** them for sure ?? ?? would never recommend this service to anyone please avoid
The Credit Pros Response
06/28/2024
Hello ****, we are sorry that you are disappointed but appreciate your feedback, our company does not take advantages in any form as you mentioned. Our team was just trying to get feedback from you and to help you with the credit repair not to pressure you without your consent. Satisfying our customers is very important to us and Im sorry our product/ service didnt meet your expectations. We fully respect your decision and can only apologize for any problems you experienced when trying to cancel the account, your account is currently cancelled
We wish you good luck,
Thank you.
Review from barrett b
1 star06/13/2024
I'm being threatened to pay over 400 dollars for service I don't use by the credit pros, I cancelled the service long ago because they over drafted my bank account, they're also stating that my debt be forgiven if I rejoin, I'm not rejoining themThe Credit Pros Response
06/19/2024
*******;
Thank you for your feedback, your account is currently cancelled with no past due amount. First, I would like to apologize for receiving calls to re-enroll in our program, we have entered your contact number in our Do Not Call list. . We fully respect your decision and can only apologize for any problems you experienced when trying to cancel the account.
We wish you the best of luck.
The Credit Pros.
Review from Earline S
1 star06/03/2024
As soon as I gave **** Patetefa my info to access my credit report our call mysteriously ended. I called him back straight back and got his voicemail so i left a message and haven't heard from him sense. Guess my credit wasn't good enough for him to steal, which is good for me but bad for someone who has good credit. I will definitely take this issue further.The Credit Pros Response
06/04/2024
Hi *******, we're truly sorry to hear about your negative experience. We strive to provide excellent service and take feedback seriously. Your concerns have been shared with our team for immediate review and we will work to address them promptly. Thank you for bringing this to our attention.Review from Christopher G
1 star05/31/2024
Just started with these people and so far I give them a one star rating. They seem very incompetent and uninformed. Ill come back in a few months to update you all.The Credit Pros Response
06/05/2024
***********, we are truly sorry to hear about your experience. We strive to be transparent with our client and we take your feedback seriously and will use it to improve our services moving forward. I know you spoke to one of our representatives about your account but one of our supervisors will contact you again. Thank you for bringing this to our attention.Review from Traci M
1 star05/28/2024
They lied about giving a 25k down payment ***** to get me to enroll very deceptive and exclusive access to home listings which would have cost another 50 per month. Dont believe anything they say. Any positive reviews are fake reviewsThe Credit Pros Response
05/30/2024
We spoke to this customer on 5/28/2024 and after full explanation of the process, educated her again with the importance of credit repair and client decided to stay in the program. Can we have this message reviewed since we got an agreement with the client.
Thanks for your help.
The Credit Pros.
Review from Zach G
1 star05/27/2024
Called me on a **************** ********* Day). Would not hang up after requesting they do so. He told me its for my benefit and he would not. After hanging up, they called me back multiple times. I asked to be placed on do-not-call-list and he informed me they do not do that. I did not engage in any business dealings and they were beyond pushy & irritating. Im confident if the BBB listened to the recordings of all calls this business would receive an F.The Credit Pros Response
06/25/2024
Hello ****;
Thank you for your email, to ensure we address your concerns effectively, could you please provide your phone number to ************************************* to add it to our do not call list, we are unable to locate any account under the email provided above. please include as much detail as possible to locate your record. Alternatively, you can reach out to our client Success team at ************. We truly value your cooperation, and we're eager to assist you further.Thank you
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.