ComplaintsforFirst Impression Doors & Millwork
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Complaint Details
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Initial Complaint
10/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Had my new hurricane impact resistant double front doors installed on July 12, 2023. It is now October 19, 2023 and I still no not have a clean final inspection. The door failed the first inspection on October 13 and now it's taking them more than 3 weeks to some someone out to fix the issue (missing and wrongly installed screws). It's been a myriad of issues since the install; water leaks, rusted hardware and more. The manufacturer recommends that new doors be primed and painted within 30 days of install. It has now been over 3 months and I am very concerned that this delay could cause defects over time with both the door and the paint. I am also worried that this delay could void my warranty. I have asked the owner, *************************, to provide me with confirmation that this delay will not affect the integrity of the door and the paint as well as not void my warranty. Otherwise the door should be replaced. I have not received an acknowledgement to my request.Customer response
10/19/2023
I meant to send this complaint on First Impressions Doors & More of **********/West Palm Beach, **. I think I sent the review on the wrong company. Sorry about that!Customer response
10/19/2023
I just sent you a message thinking I sent the complaint about the wrong company, but I think it is indeed the same company as same address. So Let's please proceed with the Complaint. thanks youBusiness response
10/20/2023
Our Service Tech was out to the customers house this morning (October 20, 2023) and corrected the issues with the installation. The doors are now ready to be reinspected. Please accept our apology for the delay in resolving your issue.
Additionally, the delay in painting the doors will no affect the customers warranty.
Customer response
10/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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Contact Information
346 Pike Rd STE 6
West Palm Beach, FL 33411-3819
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2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.