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Complaint Details
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Initial Complaint
09/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
***** to purchase the plan and it says I've already purchased it. But I have never received an email. So just wondering if the email can be resent? If not, then I would request a refund.
Business response
09/25/2024
Hi ******,
Thank you for reaching out, and Im sorry to hear about the trouble youve had with receiving your plan. Could you please confirm if youre referring to the MetaBoost Connection program? Weve already sent an email with your purchase details, but its possible it ended up in your spam or junk folder, so please check there as well.
If youre still unable to locate it, wed be happy to resend the email. Should you prefer a refund, we can assist you with that too.
Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.Best regards,
*****
Customer Service Manager
**********************Customer response
10/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
08/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Made a ONE-OFF payment to Svelte I think early last year. I did not subscribe to anything and simply purchased the one and done videos. To my horror, later on I discovered that I had been charged $49 PER MONTH for a subscription that I did not sign up for (it says "Svelte Media In" on my statement). I even emailed them late last year and heard nothing back whatsoever. Whilst partly my own fault for not checking what was being taken out of my account each month, I am appalled that this amount is STILL being deducted from my account each month. I require a refund for each and every month that I have had monies taken out of my account, and this so called "subscription" cancelled immediately. What a scam!Business response
09/03/2024
Hello there,
I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
Our 60-Day Guarantee: Your Peace of Mind
We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
How to Reach Us:
Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
To better assist you, I have cancelled your subscription and extended our 60-day to 120-day money back guarantee. I refunded 4x$49.
Thank you for bringing this to our attention, and we appreciate your understanding and patience.Initial Complaint
08/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I cancelled after the first order. However more charges have been made to my account. I also kept leaving the online messenger group but kept being added back in. I am responsible for the charge on 5/28 for *****. Charges I am disputing are 6/26 *****, 7/19 39.98 and 8/17 39.98. I have not had access to the classes products since I cancelled, yet I am still being charged. I sent in ANOTHER cancellation. However please resolve items charged without permission.Business response
08/29/2024
Hi there,
Thank you for contacting Svelte Training.
I apologize for the inconvenience. I am happy to help.
Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
Feel free to reach out if you need further assistance.Customer response
09/16/2024
The email address they send me emails to is
***********************
Initial Complaint
08/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
La fecha de Transaccin fue el 56/06/2024, por U$s 29. Me lo vienen descontando de la tarjeta desde entonces y quiero desuscribirme ya. No puedo pagarlos porque estoy sin trabajo y, en ********* el dlar tiene un montn de impuestos aparte.Business response
08/28/2024
Hi ********,
Thanks for reaching out. I've checked your account under ******************************************** and there's only one charge for $29. Do you have another account I can check?
Initial Complaint
08/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
In the end of April 2024, I accepted an offer of a one time fee of $29, for a Svelte program. I have been charged over $50 for the last 4 months even though I have not signed up or give authoriszation to deduct future moneys from my account. I would also like to query why they still have my debit card details that allows them to deduct as they please, I did not give them permission to retain that information. Is there no regulating body that protects consumers? Im would like a full refund and a explanation as to why this has occurred.Business response
08/27/2024
Hello there,
I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
Our 60-Day Guarantee: Your Peace of Mind
We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
How to Reach Us:
Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
To better assist you, I have cancelled your subscription and extended our 60-day to 120-day money back guarantee. I refunded 4x$49.
Thank you for bringing this to our attention, and we appreciate your understanding and patience.Initial Complaint
08/22/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have not been able to access site since trial. It says my email is invalid. I have since been charged ***** and an 8.00 charge. Unable to log in to cancel. I want a refund!Business response
08/23/2024
Hi there,
Im very sorry to hear about the issues youve encountered with accessing the site and the charges to your account. Weve reviewed your case and have processed a refund for the $41.00 and $8.00 charges. You should see the funds returned to your account shortly.
If you have any further questions or need additional assistance, please feel free to reach out. We're here to help!
Best regards,***** of Svelte Team
Customer response
08/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Customer response
08/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Customer response
08/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
08/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Compr un programa de alimentacin y ejercicio que sala 29 mil pesos, al que nunca pude acceder, he intentado acceder desde mi celular y distintos computadores y me ha sido imposible acceder a cualquier contenido. Ahora me encuentro con que se ha hecho un cargo 45 mil pesos chilenos por un programa que no s cul es. Me ha parecido de muy dificil acceso el programa, he tratado en diversas ocasiones de comunicarme con la lnea telefnica y no he podido contactarme, muy mal servicio. Necesito que me reembolsen lo que me han cobrado por favor, y desuscribirme de todo esto, ha sido una mala experienciaBusiness response
08/22/2024
Hello there,
I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
Our 60-Day Guarantee: Your Peace of Mind
We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
How to Reach Us:
Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
To better assist you, I have cancelled your subscription and refunded $49.
If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
Thank you for bringing this to our attention, and we appreciate your understanding and patience.Initial Complaint
08/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Money being deducted twice from my bank account when I cancelled my subscription.Business response
08/16/2024
Hi *****,
Thank you for reaching out. We have already cancelled your subscription and issued a refund of 2x$49.
Initial Complaint
08/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
***** times I have tried to contact you and have asked to cancel my account. I have unsubscribed therefore gaining nothing from you.Business response
08/09/2024
Hi there,
Thank you for contacting Svelte Training.
I apologize for the inconvenience. I am happy to help.
Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
Feel free to reach out if you need further assistance.Initial Complaint
08/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Desde el mes ******* me estn cobrando entre ****** y ****** en mi cuenta corriente sin que me haya suscrito. En la pgina seala que no tengo suscripcin.Business response
08/05/2024
Hello there,
I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
Our 60-Day Guarantee: Your Peace of Mind
We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
How to Reach Us:
Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
To better assist you,I have cancelled your subscription and refunded 3x$49.
Thank you for bringing this to our attention, and we appreciate your understanding and patience.
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Get a QuoteCustomer Complaints Summary
229 total complaints in the last 3 years.
163 complaints closed in the last 12 months.