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ComplaintsforTropical Smoothie Cafe
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On July 28, 2023 I ordered 4 smoothies and a wrap for delivery to my home. The order came and I was missing 2 smoothies totaling almost $20. I immediately called store and they admitted the error and asked me to come and pick up the smoothies. I told them I could not since I was home with my children and was sick with the flu, but still wanted the smoothies. We went back and forth for a little while and she asked if the manager could call me as he has requested too speak with me. He called and immediately began to berate me, basically telling me I was inconveniencing him because he was in ***** and could do nothing. I asked him to just send the person back with the smoothies, he then said he could not because he was "not going to send one of his employees out in a car where they could get into an accident and die!". I told him that I was a very frequent customer since they are literally down the street from my home, he still said he could not deliver the items. He offered a refund and I accepted. I should have looked at the ****** reviews before ordering for delivery. Apparently, this is not an anomaly and many have had problems receiving refunds from this owner/operator. I have yet to receive that refund and when I tried contacting him he has not responded as of yet.Business response
09/11/2023
*****, it was communicated to you that we use a third party to deliver the orders from the restaurant. The employees at the restaurant do not deliver the orders. It was unfortunate that the driver forgot to take our other 2 smoothies I offered to refund the difference to you in which I had no issue in doing for you. I apologize that you were upset that I would not drive from ***** to WPB to hand deliver your smoothies that the Door Dash driver forgot to give you. I have confirmed that you have received your refund.Business response
09/11/2023
sent refund to Erica she has not contacted meCustomer response
09/11/2023
Complaint: 20417258
I am rejecting this response because: I have yet to receive a refund. As you can see I did in fact contact the owner and have yet to response.
Sincerely,
*******************Customer response
09/11/2023
Communication to the owner, no response.Customer response
09/11/2023
August **** statementCustomer response
09/11/2023
************** statement
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.