ComplaintsforB.G.H. Screening Etc, LLC
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Complaint Details
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Initial Complaint
04/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
GD Fence builders (BGH Screening ETC, LLC DBA GD luxury DBA Fence builders) installed a fence at my residence in 2019 which has a 10 year warranty. From the start, the latch on my gate never worked properly. I have called and emailed the owner ************************* numerous times and he will not respond. Because the gate latch does not close properly, my dog was able to push on the gate and escaped. Fortunately I safely retrieved him but this poor work quality puts my dogs at risk. Per the warranty I cannot fix this myself or get a third party to fix it or else it voids the warranty. However that doesn't seem to matter since the company is not even responding. I see several other complaints of this nature. Owner contact is ************************* Emails are ************************* and ******************************* Phone: ************ Address PO Box **** Lantana, ** ***** (however he has multiple addresses)******************************************************** CGC ******* I am asking for the gate latch to be replaced properly.Business response
04/23/2023
Hello responding to this complaint this project was completed in 2020 and we never heard from *************** in regards to any issues with this claim be filed. As of 4/18 we recieved email from ******** in regards to issue at this point she had a 1 year warranty for workmanship and never reached out to ous to this so called issue. If there was definitely a issue why it took almost 3 years this is kind of wierd. We fix any issues that do arise in that 1 year warranty timeframe as to now is out of warranty. I am will to fix for her but this will have to be resolved and removed of my record. Issue out of warranty and was neve contacted first we are hearing of this issue...SEE UPLOAD 4/18 first email contact of supposed issue. At this time it has been passed 1 year warranty. Please advise Thank youCustomer response
04/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the gate locked is fixed on wednesday 4/26. If not this will have to be reopened.
The business should note that I had made several phone calls but did not recieve any reply so this is why this report was started. Very happy to resolve this peacefully with this business.
Sincerely,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.