ComplaintsforMasterguard Aluminum Rail & Fence Company
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Complaint Details
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Initial Complaint
10/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired Masterguiard Aluminum Rail & Fence CO. to install a fence. I was quoted after several discussions $3,070. I provided all documentation as requested. However, he did on the same day specify that he wanted the copy of the Survey photo reduced to 8.5/11, He volunteered to come over on 10/18/21 to pick up the original survey to have it photo reduced for the county. He changed the schedule for that prior Saturday and I started to call at least an hour before coming over. I suffer from severe lung disease and I have to run consistently to clear my lungs with the medicines. I can show that his calls and my arrival from running were within the hour. He canceled the contract due to the survey! I provided on 10/16/21 a photo-reduced copy of the survey to my attorney and copy the contractor. I also ordered a hard copy to be mailed as soon as I get it from Office Depot. We are in compliance and he has breached the contract for valid business reasons. We want the job done!!!!!!!Business response
12/07/2021
Consumer Response /* (2000, 18, 2021/12/06) */ ****** **** We have communicated and they are committed to installing the fence! We hope they don't change that commitment!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.