Business ProfileforTri County Furniture Service, Inc.

On 3/28/24 at approximately 1 PM, a technician that is employed by this company named ************************* came on behalf of Guardian production products that services damaged furniture through Bobs furniture. This employee came into my home and had no idea what he was there for. His customer ********************** skills were unprofessional! He stood there while I had to ask him to assist me on flipping over the couch that needed to get fixed. With a bothered look the employee then assisted me and looked at the piece that was clearly the issue. With no hesitation he said Eh you just have to push that in. Please keep in mind that, it was a piece of wood that seems to be attached by some sort of nails or staples. I kindly responded to him what do you mean push it in, this is more than just pushing it in. I explained to him that I had a previous bad experience with my other sofas and I wanted him to reassure he could fix it so it wont be damaged again. I told him that I had to reach other to bobs in regards to my other sofas because the issue never got fixed. The man just looked at me and said ok Ill write that in my report, while walking away. I told the employee that I needed to know the process of whats next because this was my first time dealing with this. The employee continued to walk away with no regards. I had to tell the employee to stop walking away because I had questions. He finally stopped walking away and turned around. Once he turned around he said I thought you were contacting bobs? I said no, I told him that I had to contact **** before for my other sofas. I asked him what was going to happen next. He said he was going to write a report and not come back. I told him that he never assured to me that the issue will be fixed. Pushing something back in that clearly shows that it requires more attention than that does not give any customer any faith that the issue will be fixed. This employee is unprofessional and needs to be dealt with accordingly.