11 Customer Reviews
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Review from Tatiana J
5 stars02/03/2023
Great customer service. We had a great experience from purchase to delivery and part replacement.Review from Neil L
5 stars12/08/2022
South East Spas are The BEST! Delivered when promised, missing part Delivered same day, extra box of chemicals *** emidilay, set up timely. Prompt, courtesies, professional. Just waiting for cover ordered,temp. Given of course..Review from Erin C
1 star12/02/2022
Very frustrated by the team at National HT Expo. Buyer bewareread the fine print instead of believing your salesperson. After I bought I found better deals elsewhere, and when they missed the delivery date it was oh well, sorry, we are at the mercy of our supplier . But if I want to cancel, itll cost me 25percent of the cost. Poor customer servicedelivery date keeps changing and if I didnt call them to ask, there would be no update!Review from Michael C
4 stars11/03/2022
**************** per my new swim spa has been rewarding!Review from John L.
2 stars08/14/2022
Took forever to get the spa it was delivered parts were missing its been two weeks and Im still waiting on the parts to be installedReview from Robert S
4 stars07/18/2022
Just wanted to thank ***** and her team for providing great customer service in addressing my spa delivery issues and concerns. They were very courteous and professional in finding the correct resolve for my situation. ***** and her team continuously reached out to me, kept me informed and most importantly, delivered on everything promised to resolve my issues. V/r RSouthReview from Don D
3 stars06/07/2022
We purchased our Spa in August of 2021, in ************************************** Expo. We finally received delievery on June 2, 2022. We have had the electrial hooked up, but haven't filled the hot tub as of yet as we didn't receive the started kit of chemicals with the delivery as we were told we would. The overall delivery of the hot tub it self went fine. We hope to receive the chemical kit very soon so that we can fill and start up the Spa. We have waited 10 months for the Spa and are hoping there will be no other issues once we receive the chemical package.
National Hot Tub Expo, LLC Response
06/21/2022
Thank you so much for reaching out to us. We're terribly sorry for the missed Chemical kit. One of our **************** representatives will reach out to you today and get the kit shipped out to you. Please feel free to contact us at *********************************Review from Lezlie C
2 stars05/19/2022
We bought a hot tub last August, it was delivered in January. It didn't work after it installed and two weeks for the repairman to come check it. A new motor was ordered, but not needed. We recently drained and refilled the hot tub and now we're having same issues - heater and jets not working. It will be a couple of weeks before repairman comes. Between the two issues, we've missed using it for 4 weeks out of the 4 1/2 months we've had it. This is not a good sign of things to come!National Hot Tub Expo, LLC Response
06/23/2022
We would like to sincerely apologize for the delay in providing service for this customer. We have been making some changes within our service department to address concerns such as this. As of 6/6/22 a service call was completed and the customers hot tub was up and running normal. We encourage the customer to reach back out to us if they have any further complaints and they should contact **************************************** so we can assist them with any other issues they may be experiencing.Review from Sherry M.
5 stars03/18/2022
Jeff S Same thing happened to me. Promised "NEW" tub, however, it was shown at Tampa convention center and delivered to me 2 days later without the antiskid pads installed I ordered.They refunded me 300$ for the stairs i ordered. The company reports stairs were on back order. I tried getting into the tub via a ladder. Slipped on the entry stair and worried about attempting to enter again. I could have been seriously injured. This is preventing me enjoyment of 30,000$ spa. I am awaiting similar stairs purchased on Wayfair for 700$. My many concerns are in dispute with the company. The representative was supposed to call me in 72 hours. Its been a week. She did send me the missing chemical starter kit though, but never responded to my email that I would pay for the stairs. The fins and exercise ball for legs have been discontinued and I expect to be reimbursed. I ordered easy pads, but they only brought 1 and I paid 1,500$ for 1 .5. Which gripes me more is that no customer satisfaction call was made. Customers of southeast spas should come together to file a large compalnt against this company.Review from Jeffrey S.
1 star10/31/2021
I bought the spa at an Expo in Florida in Jan 2021. I was told April delivery of my "NEW" spa. Received it end of Oct 2021. Here is how it works, don't listen to any excuses on delays. This company does the expos in NC, SC, GA & Fl and maybe more. They give a date of an upcoming Expo near your delivery. So the Expo in NC was not until October!! All I heard was how backed up the orders are at the factory! My neighbor went to a show in Myrtle Beach in April (I guess someone there must have request mine or no deal.) So they make up an excuse and I am delayed. Then when the show here in Wilmington NC came along, my model on the Expo floor finally made it to my home. My neighbor who bought at the Myrtle Beach show received his in October when the show came to our town. Floor model? Hmmm I was told I was getting it from the factory I guess I did after they displayed it at their show. That does not sound like new as listed on the contract. Sounds like a floor model. So far the spa runs fine. Warranty says "From purchase date" Beware! Manufacturer has yet to answer my request to start the warranty from delivery date.
Customer Review Rating
3.36/5stars
Average of 11 Customer Reviews
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