ComplaintsforWright's Impact Window & Door, LLC

• Initial Complaint

  04/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Wrights was supposed to take down the hurricane shutters on the outside of our patio. They installed Impact Windows so that the shutters could be taken down

  

  Business response

  04/11/2024

  This customer was not contracted with ********************** for shutter removal. His salesperson agreed to do it for no charge (violation of company policy and violation of our contract) but asked him to wait until we had a lift on site to do it. The lift rental is very expensive, and we have another installation on the property shortly. His salesperson asked him to wait until the lift was on site and we would take down the shutter no charge. The customer is withholding final payment for services that are clearly not included in his contract and filed this complaint with BBB. No good deed goes unpunished. 

  Customer response

  04/11/2024

   
  Complaint: 21531616
  
  I am rejecting this response because: they lost the other customer's deposit. The customers want her check back before she gives another check. I got them that job and others. The officials at Wrights have been giving my wife and I a very hard time about this removal. I have given references to others that the salesman had call me. The only thing I have to make them keep their word is the final payment. When they finish the job I will gladly give them the final payment. 

   

  
  Sincerely,
  
  *****************************

  

  Business response

  04/11/2024

  As stated, we have no contractual obligation to remove the shutter. This customer is in breach of contract. We will move forward with the appropriate remedy. 

  Customer response

  04/12/2024

   
  Complaint: 21531616
  
  I am rejecting this response because: I have it in writing from the salesman. You have it writing that the company knows the salesman said they would remove the shutters.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We contracted with Wrights for sliding glass doors in January, 2023. They estimated a 3 month time frame. The doors took 8 months to get to their warehouse. At that time, we had to pay them a second installment before they would bring the doors to our house. So, we had paid them 90% at that time. They brought the wrong size doors (to small) to our house and the installers put them in by caulking a two inch bar to our floor and putting the door track on top of the bar. They never told us these were not the right doors. The city inspector failed the job and showed us what Wrights did. Wrights either never measured the doors before they brought them to us, or they knew the doors were incorrect, but tried to fool us. During this install, Wrights did significant damage to our patio. We informed Wrights that they needed to replace the doors with those we purchased and contracted for. These doors did not come in until December. When removing the incorrect doors, ****** ripped up several of our patio tiles because they had glued that bar down to the floor and now had to remove it. Wrights did not fix the damage they caused in August, and told us they were not responsible for the broken tiles they left in the floor. I had to hire another contractor in late January, 2024, to fix the damage they caused. This cost me $4,200. After the work to correct the damage caused by Wrights began, Wrights offered me $1,800 as compensation, or they would put a lien on my property if I didn't pay them the outstanding balance owed, that day. I took the offer to avoid further legal troubles. At this time, we still have doors that leak every time it rains, and you need to be a sumo wrestler to open and close the doors. I question the integrity of this company. The installers were very unprofessional, and the quality of the job was poor. With all the window and door companies in South *******, you would be best served to go with anyone else.

  

  Business response

  03/04/2024

  There was indeed an order error when processing this order. The unit was ordered 3" short. The existing door had been removed to prepare for the installation of the new door when the order error was identified. We are genuinely sorry for the error and the associated delay in being able to complete the installation. We did discuss the customer keeping the door (with a discount), but they opted to have the door reordered with the correct height dimension. The replacement door was installed and passed final inspection with the municipality on 12/11/23. 

  In most cases with all types of flooring there will be finishing work required after installing impact doors (they are not the same as non-impact products). We address this very clearly in our contracts because it is virtually impossible to match existing flooring (especially tile). There was damage to tile and screen on the patio and the customer was credited accordingly and paid their final balance due. 

  We would be happy to address any outstanding service issues (possible leak and panels are difficult to open/close).

• Initial Complaint

  02/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Not very professional. They misrepresent the lead time. Do not return your calls. This small project hasnt been completed yet and it has been four months. Ask for my deposit back and I was told thats not possible.I should have read the reviews on line .Had I read the reviews I would not have done business with this company. After reading the Florida Statutes there are ways to petition the state to revoke their licenses. To do this you need to hire a lawyer and spend more time and money My recommendation would be to avoid all this hassle just dont do business with this company I am in process of hiring a attorney and looking into a class action lawsuit

  

  Business response

  02/09/2024

  This customer has spoken with our Sales Manager and we have agreed to cancel his order and refund his deposit. Our contracts are transparent about lead times. ********************* approvals and permit review for code compliance must be in place prior to placing an order for custom products. 

  We do apologize if there was any misunderstanding at time of sale.

  Customer response

  02/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  01/30/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was checking on the inspections on this (********************* database) on the installation of two hurricane windows in Feb-March 2022. It failed inspection. today is 1/30/2024.I signed the contract on 7/15/20**. I waited for the work to be finished on 3/17/2022 (8 months- while they held onto my deposit.This is the reply from *************:"Permit #**-4356 is an expired permit with inspections due.Inspections were performed but were disapproved.Owner/Contractor will need to reinstate this permit and satisfy all required inspections."

  

  Business response

  02/05/2024

  The referenced permit #**-4356 had expired therefore we filed a new permit #************ to replace the old, expired permit. 

  There is no outstanding permit, and the new project permit (#************) has been closed as passed as of 12/30/22. We have provided all evidence of the same to the customer.
  

  We have provided the customer with an email from ************************* from the ********************* confirming it has all been taken care of.

  Sorry for the confusion. 

  

  Business response

  02/05/2024

  The referenced permit #**-4356 had expired therefore we filed a new permit #************ to replace the old, expired permit. 

  There is no outstanding permit, and the new project permit (#************) has been closed as passed as of 12/30/22. We have provided all evidence of the same to the customer.
  

  We have provided the customer with an email from ************************* from the ********************* confirming it has all been taken care of.

  Sorry for the confusion.
  

• Initial Complaint

  12/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased sliding glass doors for the master bedroom and living room area. I live in a condo which is oceanfront and needed to be protected from hurricane strength winds due to my proximity to the beach. The installation crew did a very poor job installing the product to the point where i had water intrusion. They came out and tried to fix it but every time they came out they would break something else and create another problem. They ended up ripping everything out and starting over. After the second install, i still got water intrusion from under the sliding glass doors. This went on for a long time with poor quality work and installers that did not know what they were doing. I made the purchase in 2020 and here it is going on 4 years later and still have water intrusion. I called the manufacturer of the sliding glass doors based in ***** (ES Windows) and asked them to send out a representative along with someone from wrights impact and door. They said i would have to contact the contractor (wrights) to initiate the request. I did that but they refused to do this. So i am requesting through the BBB that Wrights impact windows come to my home with a manufacturer rep and resolve once and for all the water intrusion issue.

  

  Business response

  12/07/2023

  I am happy to coordinate and schedule to have the manufacturer provide a site visit for this customer. 

   

  Customer response

  12/07/2023

   
  Complaint: 20967146
  
  I am rejecting this response because:  If they do in fact coordinate to have the manufacturer look at the water intrusion then i will consider the matter closed.  I would like to see this scheduled and have them come out soon.  In the past, Wrights impact windows and doors have made appointments and not kept them so i hope they will follow through with what they said they will do.
  
  Sincerely,
  
  ***********************

  

  Business response

  12/07/2023

  I'm told you have already spoken to the Service Manager and the service is being scheduled.

   

• Initial Complaint

  11/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed a contract with the company on 5/6/22. I was told that installation would happen in November. There were immediate delays in ordering the windows because they submitted the wrong details to my *** . The exterior of my new windows are bronze, and they put white on the *** approval form. After months of delays with limited communication, they finally started the work on 3/7/2023. After they started installation, we were informed that they didn't have the frames for the front doors or one of the downstairs sliders. We weren't notified until after they started work. They also damaged two windows when they were installing them. They didn't return until 6/28/23 to install the front door and slider. At the end of the day, they removed the cloth that was set up, and we realized they installed the wrong front doors. Our contract states a left-hand outswing door, and they installed a right-hand outswing door. They also damaged the door frame, and put no locks or handles on the downstairs slider. The employees spoke very little English, but we used ****** translate to communicate with them. They said, "Sorry our company is so bad." We immediately called and texted the company, and received no reply. So, I had to drive to the office the next day. An office assistant spoke with me and told me she would send someone to my house to look at everything. ****** did show up that afternoon. He called his boss and told him that new doors and a frame would need to be ordered. I offered to pay an expedited fee for the delivery because I was eager to finally finish the project. After that day, ****** and the office assistant avoided my calls. ****** has since sent someone to look at all of the scratches and minor damage on all my windows. They offered to clean them up after we pay in full, but they refuse to correct the front door issues. We have yet to pay the last 10% we owe them until they fix the door, and they are threatening to put a lien on our house and void our warranty.

  

  Business response

  11/16/2023

  There was confusion with the *** application as there were three manufacturers included with the order and certain products were split finish (bronze exterior/white interior), some were not. Additionally, there were manufacturer backorders for some of the main components and parts (hardware for the downstairs slider). Finally, there were products that had been damaged during transport/installation (damaged frames/broken glass). We are sorry for these delays and inconveniences however they do happen in our industry. Since all of our products are custom made, fixing these issues does take time. We have rectified most of the issues and passed final inspection on 9/7/23. There remain a few open punch list service items which we are scheduling with the customer. 

   I understand there may have been confusion surrounding the handing and swing of the double entry door, however, the entry door has been installed per the signed contract. 

  We do not threaten liens. If a customer is refusing payment and is in breach of our contract agreement, ******* law only allows a contractor 90 days after substantial completion (passing final inspection) to protect their investment in a customer's home with a lien claim. 

  I am told we have reached a settlement agreement with this customer. Rest assured all punch list items will be addressed. 

  Again, we do apologize for any inconvenience and misunderstandings. 

  Customer response

  11/26/2023

   
  Complaint: 20866652
  
  I am rejecting this response because:

  As of the date of your response, the following statement you made is false: "I am told we have reached a settlement agreement with this customer. Rest assured all punch list items will be addressed." No agreement was reached as of 11/16/23. The only confusion with the *** application was on the part of ********. We were very clear with our salesperson on exactly what we wanted, including the swing of the door. The fact that they were not able to complete the *** application correctly the first time is representative of their inability to order things correctly. When we reviewed the wording on our contract, the type of door ordered appeared to be aligned with what we told our salesperson. I spoke with *****************, the Executive Vice President of ******* Windows on November 15th. He explained they take great care in shipping their windows, and they send them on pallets. He told me any damage of windows is almost always on the part of the company transporting them to jobs. When ******** was installing the windows in my house, we witnessed them breaking two windows. Most of the delays we have faced have been due to the unprofessionalism of ********. They are still refusing to fix the damaged bottom frame of my front door (as displayed in previous pictures). It's sloppy and looks as though an unlicensed and non-skilled contractor installed the frame. Our contract is for $46,700, and so far we've paid them 94% of the balance due. Even though our project has been dragging on since May 2022, they installed different doors than what we told our salesperson we wanted, and many of our windows and doors have minor damage that will never be perfect, they want to offer us a discount of $1,000, which is about 2%. It's insulting, and doesn't even come close to covering the amount of lost wages we have faced because of ********. They have visited my home 12 different times, plus they scheduled two appointments, and they were no shows (on 7/12/23 and 8/24/23). Plus, there are still several items that need to be fixed. 
  
  Sincerely,
  
  ***************************

  

  Business response

  12/07/2023

  ****************** was alluding to the email from your husband dated 11/15/23. He stated your desire to accept the credit and to fix the rest of the punch list items and close out the contract. 

  The punch list was divided into three.

  1) Items we could service right away.  We scheduled those services for 12/7/23.

  2) Items we needed to address with the manufacturer.

  3) Items we needed to order parts and would complete once the parts were received.

  While I would agree ******* Windows does take care in shipping their windows, ***'s statement regarding transport is presumptive in that damage can and does happen at the factory prior to shipping. Frankly, it's in his best interest to point the finger elsewhere. We transport material to the jobsite in the same fashion we receive their material with the same "great care". We do not unpackage. Products are shipped in the same fashion we receive them. 

  We will continue to address the outstanding issues that we are contracted to complete. 

• Initial Complaint

  09/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had ****** 's windows installed. I had issues after signing the contract the salesmen did not make the necessary changes before he was terminated. Started working with the vice president of sales. The changes had to be made in to get approval HOA 's ARC. . The vice president went out of his way to make sure the order was entered correctly and everything came as odered. I had paid a 50 % balance when placing the order. Finally ,i got a call from a "project manager " he told me the the date and time i offer directions because GPS are not good in this area. The project manager refused. The installer were an hour late. Crew of 5 with one on crutches. The project manage arrived later and stayed approximately 10 minutes ( the only time i ever saw him) there was a thunderstorm so i requested that they finish when the project was inspected. They were a no show . The project was inspected with numerous repairs needed i had the inspector speak with manager to give him the list. Nobody showed numerous times after making appointments . I had foam insulation and caulk put into the area around the french doors as bugs were a problem. A guy came to finish everything. He did the molding and a door handle. A dummie handle didn't get installed. The handle turned up missing but the box was there. my surveillance showed him wrapping the handle in paper towels and put it in his toolbox and left. Called the manager. After alot of discussion, he said they would pay $47 for the handle. ***** later they sent others. They took stickers off windows. And patched a 3 holes that they made. I noticed a hole in my screen room. I texted the vice president and he referred me to ****. I emailed **** and sent pictures no responce. Got a call that i am over due in final payment. Screen room repair is $120 and handle $47. Waiting to hear of resolve i have check chasier's check dated 8/21 holding until i get reimbursed for damages . Poor workmanship

  

  Business response

  09/27/2023

  The product that was originally sold to the customer was only available with a single-color finish. The customer wanted to change to a split finish (different color interior & exterior) the product was not available with a split finish. It was decided to move forward with a single finish. 

  The customer did not like the hardware that came with the door and requested we install owner supplied hardware. The hardware the homeowner provided was interior hardware and was not able to be used in an exterior application. We are happy to refund the customer the $47 for the missing handle set. 

  The "noticed" hole in the screen room was not reported to the Project Manager. In the interest of good customer relations, we are willing to provide a refund for the repair cost of $120.

  The installation started on 8/18/23 and passed final inspection on 9/1/23. 

  I will have a refund check processed and mailed today for $167.

  We do apologize for any inconvenience caused by late arrival or any missed appointments. Scheduling sometimes is a moving target in our business as travel time, project complications (unforeseen circumstances) and weather greatly affect our scheduling. We are sorry.

  Customer response

  09/28/2023

  I am sending pictures involved with this complaint. I was not able to do so during the original complaint because I don't I don't have the computer skills needed. I am at the library getting help. I am forwarding pictures of damage and repairs to master bathroom walls where they forced a ladder into the walls.

  Customer response

  09/28/2023

  I am sending pictures involved with this complaint. I was not able to do so during the original complaint because I don't I don't have the computer skills needed. I am at the library getting help. I am forwarding pictures of damage and repairs to master bathroom walls where they forced a ladder into the walls.

  Customer response

  09/28/2023

  I am sending pictures involved with this complaint. I was not able to do so during the original complaint because I don't I don't have the computer skills needed. There are pictures of before molding was applied you can see outside areas filled with foam insulation and caulking to prevent bugs from coming inside. 

  Customer response

  09/28/2023

  I am sending pictures involved with this complaint. I was not able to do so during the original complaint because I don't I don't have the computer skills needed. Also pictures of the screen room where a tear in the screen is shown. 

  

  Business response

  09/29/2023

  Ok I do not see the pictures attached to this reply, but I see there are three other replies. 

  I have mailed your refund check. 

  

  Business response

  09/29/2023

  No pictures attached to this reply either.

  If it is easier, you can text them to your Project Manager.

  Thank you.

  

  Business response

  09/29/2023

  No pictures attached to this reply either.

  

  Business response

  09/29/2023

  No pictures attached to this reply either.

  

  Business response

  09/29/2023

  No pictures attached to this reply either.

   

• Initial Complaint

  08/20/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  We contracted Wrights Impact Window and Door for impact windows and doors for our entire house and patio. All windows except for the patio were to be Sentinal windows. We instead received a Sparta rainglass window, in one bedroom, which has lower wind rating than Sentinal. At our insistance they then gave promise to replace the Sparta Window with a Sentinal window. There are also missing header covers for two patio windows.I have emailed to Wrights on 4/8, 5/22 and 6/26 requesting status Sentinal window replacement. I have received no response from them since the April 5. I informed them that if they chose not to communicate with me that I would have to choice to file this complaint.

  

  Business response

  09/11/2023

  The window has been replaced and the s**** covers have been installed. 

  If there are any further issues, please contact your Project Manager we'll be happy to address anything that *** remain outstanding.

   

• Initial Complaint

  08/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ****** Light ************************************************************************************************************** August 8, 2023 To: BBB Southeast ** From the time that first met with Wrights Windows and Doors in August of 2021, to the time we signed a contract for ES Hurricane windows in September 2021, we have been continually lied to and treated horribly by this company. I was told when we signed by the sales rep to expect to be installed by the end of December 2021. I made a 50% deposit of over $26k total invoice, signed all the proper paperwork for permit submissions, but after calling a number of times, and getting no response from Wrights, I contacted the *** they showed me we had approval to move forward. Apparently Wrights took my money and never ordered the windows. Then, I call **************************************, I learned that the permit application was not even submitted and approved until 8 weeks after they received everything from me. The windows were not ordered for another lag in time, and finally ordered after the permit was approved, in late Nov 2021. At this point, Wrights has had our 50% deposit for over 60 days. Then I was told they would now, of course, not be able to be installed in December 2021, due to Holidays and closure of the factory which is in the *******************. Add now, another five months, this is now April 2022. Keep in mind again, five months with no communication. I call Wrights again, (they never call you) and find out our windows are supposed to be on the ship coming into the port in *****. I call again and they say we are scheduled for install April 27 2022. We ask for a preconstruction meeting with our project manager. He comes out and we explain and discuss in detail we have just finished a complete remodel and due to their lies, missed due dates etc., we had to finish the rest of construction and move into our home. We talk with our project manager and he agrees to put paper down on our all new floors and cover furniture, lighting, etc., and build a dust wall he said ok no problem. Keep in mind he is at our home and can see the complete renovation along with brand new furnishings, window treatments etc. On April 27, 2022, ***(12) men*** show up and want to take all windows and doors down at one time and only have one flimsy pole for a dust wall and dime store plastic this as saran wrap. At this time once they open the truck, we find out that three of our main windows were changed by Wrights, after we submitted plans and received *** approval. All they would say is this is how we do it. We remove and work on all windows and doors at once. We said NO WAY this was not the agreement with the project manager. So the ************ got mad, threw the windows back in there truck and drive off. May 2022, part of our windows and doors with installed and we now come to find out that our kitchen window is now missing. The three sliders have grease coming out all over the tracks from the wheels and no handles for the outside of the sliding doors. The subcontractor said well, Service will have to look at the sliding doors. More endless calls initiated by us emails, text messages including finally reaching out to one of the owners /President, to find out when we will have the correct windows and the missing kitchen window so we can move forward and complete this project. End of June 2022, new windows were ordered. I find out our 2nd project manager is no longer with Wrights. Now we have a new PM. FINALLY September 14, 2022 and the rest of the windows are installed. We have concrete all over our pavers and they tried to clean it off. Still to this day the pavers are stained with concrete. We have to fill him in with what is going on with our hurricane impact windows and doors. The missing kitchen window that was reordered doesnt match the rest of the windows. No new wheels More endless calls and emails and **** who is over all the subcontractors tells us this is the way the sliding doors are. We know full well this is not true, and we should not have to avoid grease in and on the wheel track every time you go in and out of the doors. Then after our continued insistence, Wrights decides to order new wheels, as they state another lie, they may have been over greased. At this point they say it is ok to pass inspection, they are ordering new wheels. (Thank goodness we held back some of the final payment.) November 2, 2022, new wheels are here and they found our original kitchen window, which has been missing since April 2022. Well they ordered the wrong wheels for the sliders not only once, but a second time and the new wheels are working. Now we are in March 2023 and have been through two more project managers and a new services guy comes out and accuses us of greasing the new set of wheels. We could not believe it. JULY 2023, Wrights decides for the third time to replace the stainless steel wheels. This time with nylon composite wheels. They ordered and installed them on July 27, 2023. After the work , now Opening #4 kitchen slider static panel now rattles violently when shut the slider. They didnt even test the doors? We have been trying to get and done right for almost 2 years? I contacted them via phone and email, and no response. Then comes the threats from AP/***** in writing. They are now threating to lien our home if we do not pay up. This will now be turned over to warranty after we pay. They first offered us $500.00 off for our inconvenience, then they raised it to $750.00. We held back $5,340.00 to make sure they did the work. Really? Even At our rate of pay, they owe us money after the almost 50 hours of our work lost and our time we have spent trying to get this company to perform. They are now threating to lien our home if we do not pay up. They now state that this issue will now be turned over to warranty after we pay. We didnt order or agree to purchase defective products or crappy workmanship. I begrudgingly paid them $4K-taking out their offered $750 and holding back the final $590.00 until we see if this last slider is fixed. My bet is that they wont show up for months, if at all.Another thing you need to ask Wrights, and be aware of .they say their installers are employees and this is FALSE. They have all subcontracts that dont care about the client. Beware of this Company, BEWARE!!!Wrights has done nothing but lie throughout this 23 month period of nightmare widow installation. The complete lack of communication and gross over estimation is totally unacceptable. It doesnt matter how much work you miss, how many times you are stood up, your loss of pay, or inconvenience, they dont care about you the customer ..

  

  Business response

  08/28/2023

  The complaint is full of assumptions and not fully accurate. My reply will focus on the resolution to the outstanding item. Sliding glass door wheels, which we do not manufacture. We have addressed/changed the wheels/tracks on multiple occasions, finally installing nylon wheels rather than the metal wheels. We've installed thousands of sliding glass doors and have not had this issue. Recently we offered to schedule a service with the manufacturer, but stated we required final payment. This project passed final inspection on 12/20/22 and we still have a balance due because the customer refuses to make payment per the terms of the contract. 

  The project was contracted at a very difficult time in our world and in our industry of custom-made products. The customer repeatedly stated she understood as she was dealing with similar supply chain issues in her line of work. Yes, the project took longer than expected. We did replace the three "main windows" to 1/4,1/2,1/4 rather than the 1/3,1/3,1/3 which were delivered. We did replace the kitchen window, but it came with a different locking mechanism, which was also rectified. 

  Bottom line is the customer felt intitled to a large discount in addition to the large discount they received at the time of purchase. Our focus has been on project completion. Wrights will always honor our contractual obligations. The customers refusal to make payment per the terms of our contract did lead to aggressive collection efforts including a contractors right to lien. This was not a threat, but a contractors only pathway to protect their investment in the project payment that was being held hostage for a discount even after a discount was offered.

   

   

  Customer response

  09/05/2023

  First of all,  the lady writing the review didnt even work for Wrights when we signed a contract with them.  For her to say, they do not manufacture the wheels, is not my problem.  The problem comes from no one doing there job at Wrights.  Also, they go through employees nonstop.  Yes I own a company, however, I have never treated clients they way Wrights treats customers.  Read the other reviews.  I am not the only one saying this. We were told by ****, our FOURTH project manager, these wheels would be resolved whether we passed inspection or not.  Guess what, she never showed up for the inspection.

   Like I said in my previous email, the only reason I went with Wrights, is they said could install in December 2021.  They full on knew they could not, they flat out lied.   Read other reviews.  The company we have used on other projects was very honest and said we cant get to install your windows until May 2022.  I have their estimate and they were the same price with NO big discounts Wrights say they give you.  Which is another bunch of BS.  

  In the end we paid them before I wrote the first complaint.   Because, *****  said this now has to go through warranty and if we didnt pay we would get no help from Wrights.  Thats ***** well, as I have already contacted the manufacturer. She also stated, ES Windows will only deal with the installer and not the customer. Wrong again..  Truthfully, I do not even know if they filed a warranty.  Now that they have been paid, we have not heard a word from them.  Really dont expect to.they dont show half the time anyway.
  

  There really should be a class action lawsuit against this company for all the horrible workmanship their subcontractors do throughout the ****************.  Where is the protection for the customer.?

   

  I can provide photos, paperwork and other estimates if needed.  Everyone should steer clear and beware of Wrights.

  

  Business response

  09/11/2023

  There is really not much I can say that hasn't been said. The reply is simply more disparaging remarks because the customer is not happy that we would not provide more of a discount. Their continued refusal to pay their balance (after a discount was offered) is what this is about. Their project is finished and has passed final inspection on 12/20/22. If there are truly service issues, we are happy to address them (offered to bring the manufacturer to the service in addition to our service technicians) once they cure their breach of contract and provide payment. The customer states, "In the end we paid them before I wrote the first complaint" and goes on to state we are liars. The truth is they still have a balance due today. 

• Initial Complaint

  08/08/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The company Wrights Impact and doors is not honoring original contract and loan contract signed for impact window installation signed on 05/06/2022 for a loan amount of $20,581. The business toke over a year to do installation. After confirmation with wrights that windows had been received and everything was set to go Windows were finally installed 05/24/2023. Then on 06/05/2023 after service already had been completed on home they contacted us to notify that the financing had expired on our loan and we needed to rerun credit for new approval. We were surprised to hear this since work had already been completed and this was not mentioned prior to installation . They were told this was not our fault and they needed to have been on top of this matter prior to installation. Wrights then stated they could not honor the loan agreement for the signed amount and that the new interest rate and monthly payment would be higher since this way out of their control. We are just trying to have them honor our signed agreement and they refuse to stating that expired and they have no control over the interest rate or amounts .

  

  Business response

  08/14/2023

  Wrights does not provide any financing directly. The financing deals are processed with third-party providers and our customers have a few choices of companies and programs. The terms and conditions are completely separate and are not incorporated into our contract. We do apologize for any misunderstanding with the financing. Unfortunately, with the interest rates climbing the financing companies have had to adjust their rates.

  We do apologize for the delay in receiving the materials and we truly appreciate your patience. 

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