ComplaintsforAAA Appliance Service, Inc.
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Complaint Details
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Initial Complaint
07/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
This appliance "repair" company came to my house and read a sticker on the side of my refrigerator and told me that since my refrigerator was still under warranty that I would have to go through the manufacturer to repair the refrigerator. They tried to charge me $125 to do something that could have easily been handled over the phone during an intake/appointment process. I knew something was wrong with my refrigerator and I was happy to use the $125 service charge they told me I could put TOWARD a repair, but they refused to repair and still tried to charge me for something that easily could have been avoided with better communication and customer **********************.Business response
07/12/2022
When a customer calls ********************** *** they are speaking with a RECEPTIONIST that takes the service call and sent out a TECHNICIAN whom provides a professional diagnostic on the appliance. the technician is the specialist, not the receptionist. If the receptionist tell the customer to call the factory because the ********************** is under warranty and the factory gets there and the appliance is not under warranty the charges is sometimes more than our service charge ($125). Customer will often times call us back wanting to hold us responsible for that fee because it was our suggestion. It is the customer responsibility to know their warranty coverage on their appliances not AAA Appliance! Thank you, AAA Appliance Service ***Customer response
07/12/2022
Complaint: 17550265
I am rejecting this response because:It is deceptive to tell someone a $125 service charge can be applied to the repair but not make clear that if the unit is under warranty they will not service the unit. I am sure, in their line of work, this happens all the time. Instead of improving their intake process they make a business out of sending repair people around town collecting service fees without actually helping the customer get the help they need. I would have been happy to have my fridge repaired and put the $125 charge toward that repair (as advertised), but instead someone shows up and reads a label on my fridge, tells me I need to call someone else, and now I owe them $125 for this service. Sorry, this is clearly deceptive and its bad business, and its being rewarded because the business is getting a steady income stream from it. I am not going to perpetuate a terrible business practice of ripping off customers because you cant take the time to train your receptionists on a proper intake process.
Sincerely,
*******************************Business response
07/12/2022
WE HAVEN'T BEEN IN BUSINESS FOR 40 YEAR BY DECEIVING THE PUBLIC. COMPLAINT ID# ******** DID NOT PAY US ! THIS IS OUR LAST RESPONSE!Customer response
07/12/2022
Complaint: 17550265
I am rejecting this response because:This response is rude and just further proves the point that this business is an embarrassment to good business owners who are honest and communicate respectfully with their customers.
Sincerely,
*******************************Initial Complaint
05/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A technician came to my home and stated I need a new freezer door handle.My handle is fine, what I need are end caps.Then someone calls and states they dont make the handle anymore.You need a new refrigerator.$125 for what?Business response
05/23/2022
THE REFRIGERATOR NEEDS ACOMPLETED HANDLE. NOT JUST ENDCAPS , IT COMES AS A COMPLETE ASSY WHICH THE FACTORY NO LONGER MANUFACTORS. THIS WAS EXPLAIN TO THE CUSTOMER SEVERAL ****. THE $125 THAT CUSTOMER PAID IS OUR ********************** FEE AND WAS ALSO EXPLAINED AT THE **** HE PLACED THE CALL. CUSTOMER SAID HE WILL USED REFRIGERATOR AS IS. THANK YOU AAA APPLIANCE
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.