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Find a Location

In Motion Movers, LLC has 1 locations, listed below.

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    Business ProfileforIn Motion Movers, LLC

    Moving Companies

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1490 S Military Trl STE 3, West Palm Beach, FL 33415-9141
    BBB File Opened:
    4/8/2021
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Business Management
    • Gina Ricchiuti, President
    Contact Information

    Principal

    • Gina Ricchiuti, President

    Customer Contact

    • Gina Ricchiuti, President
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a mover

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/02/2021

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I scheduled a moving company to move me from UT to KY. I paid them a down payment of $800 on 7/29/21 on the agreement that they would pick up my things on 8/13/21. On the day of pickup hey were not able to deliver the promised services because they claimed the truck broke down. They claimed they would not be able get someone else for over a week. I then asked for a refund and they sent me an email agreement saying they would give me the refund. I have still not received that refund. I have tried contacting them over the last couple of months just to be put on hold for an hour with no one returning to the call. Most recently the customer service number has said that it is out of service and there is no other way to contact them. I have tried filing a dispute with the bank and they have denied it.

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Angele D

    1 star

    10/05/2021

    Do not use this company! My parents hired them to move their belongings from NH to NM. They were quoted $6,500 but when they movers showed up and loaded 3/4 of the truck they told my parents it was going to cost them triple because they were overweight. One of the guys from the moving company walked through the entire house and looked at everything that was already boxed up and all that was going and never mentioned that he thought it was going to cost more... Until the truck was almost loaded and my parents didn't really have an option at that point. The contract stated they would receive their belongings within 21 to 28 business days. It was 46 business days before they received some of their stuff. There are still over a hundred pieces missing and it's now been almost 3 months since the movers picked up their belongings in NH. The woman at the moving company told my mother that their stuff isn't lost and that it was on its way from New Jersey, where it had been stored since they picked it up from NH. (The moving company did not disclose that my parents belongings would be unloaded and stored in New Jersey and then reloaded and shipped at a later date.)
    The 100+ missing items still have not arrived nor will they return my mother's calls. My parents are being forced to hire an attorney to sue them for breach of contract. They end up having to pay a little over $16,000 in order to get their first load of belongings. This is just absolutely ridiculous! I don't even know how this company has stayed in business unless nobody fights them and they just get away with doing things like this. Especially to elderly people! And my stepfather is a military veteran.

    Local BBB

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