ComplaintsforBraman Audi of West Palm Beach
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Complaint Details
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Initial Complaint
04/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On Friday, March 29th I had to have my vehicle towed from my mechanic to Braman Audi of West Palm Beach due to a recall issue with my 2016 Audi A3. The recall is related to an issue in the gas tank and my car wouldn't accept any full and was pushing fuel out as I drove. My mechanic found it to be a recall issue. I then had to tow my vehicle to the Audi to Braman and pay out of pocket for the tow and my mechanic's labor for identifying the issue. Braman Audi has acknowledged that there is an active recall without a "fix" currently, but they will make the car drivable. I want my tow and mechanics fee reimbursed. These expesense were as a direct result of the recall and I shouldn't have had to pay them without being reimbursed. When I explained this to ****** he said I can ****** a Audi customer service number and tell them. I'm not calling some endless automated line. It's bad enough I'm driving a fireball on wheels around. I shouldn't have to make an issue over such a small amount of money to them. To me it's not a small amount. I've sent the supporting documents to ****** already so if Audi needs them they can ask him otherwise when they reach out to me I will provide them.Business response
05/01/2024
Respectfully, all of the issues raised in this complaint should have been directed to the manufacturer. The customer did not purchase his vehicle from Braman nor did he have it regularly serviced by Braman. Notwithstanding, Braman repaired the vehicle consistent with Audi's instruction and assisted the customer with getting his tow bill covered by Audi.Customer response
05/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
03/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
To whom it may concern,The dealership over charged me $150. they will only give me a store credit and won't refund me the money they over charged.I tried to resolve the issue with the general manager, but she refuse to give me back my money.They won't explain why the amount of the two invoices have such a discrepancy with the labors and part. The only answer I got is that they over charge $150.Here is the breakdown of the invoices Invoice for the abs sensor in July 2023 Labor Amount$559.20 Parts Amount$182.40 Misc Charges$0.00 Total charges$741.60 Sales Tax$51.91 Total $793.51 Invoice for the abs sensor January 2024 Labor Amount$245.98 Parts Amount$330.10 Misc Charges$69.13 Total charges$645.21 Sales Tax$45.17 Total $690.38 The difference of price for the labor and parts are not consistent from one invoice to the other. I attached the emails exchanged with the general manager. I want my money back and an explanation regarding the pricing of these two invoices.Thank you.*************************Business response
03/19/2024
We are advised that the matter has been resolved.Customer response
03/19/2024
Complaint: 21393676
I am rejecting this response because: they wont refund me the $150 they overcharged me
Sincerely,
*************************Initial Complaint
04/21/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On or about April 15th, 2023 I received (by first class mail) a scam invoice from ************** Beach, a Braman Motorcars dealership located at ************************************ ********* Beach, ** ***** in the amount of $528.66. It purports to reflect a transaction on 01APR23, Document *********** on Account No. ***** showing my name and address as provided in this complaint. I have never set foot in this dealership nor have I ever transacted with ************** Beach. More than 20 years ago, I did purchase a Mini ****** from a Braman dealership, however, since that time, I have had zero contact with this organization or any of its affiliated businesses! Several voicemails have been left with their controller, a person named Britnee, to no avail. The service manager also claims this to be a bogus invoice.Business response
04/24/2023
We are advised that the dealership has reached out to the customer and that this matter has been resolved to the customer's satisfaction.Customer response
04/24/2023
Complaint: 19965812
I am rejecting this response because: while it is true that *************************, Braman"s controller, did telephone late last Friday with a plausible explanation, on the other hand, she promised us a written response (by email) absolving us from any financial responsibility. She has yet to send that email notification!
Sincerely,
*******************Business response
04/27/2023
We are advised that this matter has now been resolved.Customer response
04/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
01/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Wednesday, January 11th, 2023 I made a service appointment with ******** for Saturday January 14, 2023 for 12:15 pm. Confirmation attached. In the appointment request, I was asked if I would be waiting for the vehicle, dropping it off and if I needed transportation. I indicated that I would be waiting. The appointment also referenced that transportation was not necessary since it was just regular maintenance and recall. My daughter took off from work on Saturday to take the car in for this service because she attends school during the week. When we arrived for the appointment no one came over to greet us for a good 10 minutes. Then a gentleman asked me if I was returning the vehicle so I said no I have an appointment. He asked me for my name and he found my appointment and said **** was not here. Ok but I have an appointment so someone else can surely take the vehicle and that I would be waiting for it. Then an african american man, I think ****** or *******, said loudly, there is no waiting today. I said excuse me, I have waited before and my appointment indicated that I would be waiting. He proceeded to tell me that he didn't even know about my appointment until this minute. Not my problem if you have an appointment system that does not work. I told him that I would like to speak to a Manager and he said he was a manager. Well a good manager, would arrive in the mornings and check the schedule to make sure all appointments are covered, right? Again, he was loud and obnoxious, which made me become loud to try and speak over him. I have been a customer of ******************** *** for over 20 years and I've never been treated with such disrespect. Not even an apology for the inconvenience of making this appointment and them not being able to cover it on the same day as requested, when my daughter's vehicle needs maintenance and there is also an active recall which could endanger her on the road. I will NEVER go to this place again. And they also advertise same day service appointments!!! False advertising I'd say but my appointment was made in advance, earlier that week and we have the confirmation of this appointment. I asked for the vehicle back and left this place, perhaps we were treated this way since we were two females.Business response
01/31/2023
We are advised that the dealership reached out to the customer and has resolved this matter to the customer's satisfaction.Initial Complaint
08/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I brought my 2018 *** X3 in for service on August 1st, 2022 due to the coolant exploding out the reservoir causing my car to constantly over heat. From 8/1/2022 to 8/8/2022 I kept getting updates from my service advisor *************************** advising that the technicians could not find the issue with my car. My father is knowledgeable about cars and asked them to check if maybe the thermostat was sticking to which ****** advised she would relay to the technician. On August 9th I received a text message from her advising that an estimate was being put together and she would advise me of what my warranty would cover and what Id owe out of pocket towards repairs. Not once did she mention anything in regards to the rental I was placed in as far as who was covering how many days or anything like that and theyd already had my car for 9 days. Once I relayed what was being repaired to my father he grew a bit concerned because it seemed the effect of the issue was being resolved and not the cause. He spoke to ****** and she placed him in contact with her assistant service manager ***************** within that conversation they invited my father to come speak to the technician in person to which he advised he would try. This facility is located in west Palm Beach and my father lives about 45 mins away and with his job and health concerns just couldnt get there to do that. I made a phone to ****** to explain that to her and she became very nasty and rude with me on the phone with then prompted me to advise her that I would come pick up my vehicle and simply pay for the diagnostic. That conversation with her took place on 8/11/2022. When I arrived she was again very nasty and rude to me then a gentleman from Enterprise which is the company they use for rentals approached me advising I have a balance which shocked me because ****** never told me Id have to pay for the rental to which she yelled at me were only paying for 4 days. I was NEVER advised of this but still had to pay.Business response
08/23/2022
We are advised that the delay in repair to the vehicle was due to the extended period of time that it took the customer to approve the repairs. Notwithstanding, the dealership agreed to pay for five days of the rental charge since the customers warranty would only cover three days.Initial Complaint
07/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My wife and I purchased a new 2018 Audi A5 Cabriolet from Brahman ********. While still under warranty, the vehicle began to consume significant quantities of oil. The vehicle has been in the shop at Audi for well over 60 days in the past 3 months. I have attempted contact with both the Service Manager and the General Manager multiple times and cannot even get the courtesy of a return phone call regarding status of the vehicle and what specific repairs have been attempted. I am also seeking information on my rights under the lemon law.Business response
08/01/2022
The issues raised in this complaint should be directed to Audi of *******, the manufacturer of the vehicle and the entity that provides the warranty. We are advised that the customers vehicle is out of factory warranty. The dealership has reached out to Audi on behalf of the customer to request goodwill assistance and has made repairs to the vehicle at no cost to the customer. The dealership has been in contact with the customer and has provided updates.Initial Complaint
09/25/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a used vehicle from Audi in West palm beach on Dec 22nd of 2021.The same vehicle was paid off in July 2022. I contacted them to collect my remaining balance on my pre paid gap insurance.No answer.Business response
10/19/2021
Consumer Response /* (2000, 11, 2021/10/19) */ I would like to inform you that the other party sent me a check with the remaining balance on the GAP insurance.I appreciate your time and effort.
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Customer Complaints Summary
10 total complaints in the last 3 years.
2 complaints closed in the last 12 months.