Customer ReviewsforBraman Audi of West Palm Beach

Whole place is made up of liars and scumbags who wouldnt hesitate to do anything. They sold me a defected vehicle, had it for about two months total, then said theres nothing wrong it. So, finally a year later Im finally going through Audi *** headquarters to get it replaced or bought back.

I had a service done last week on a power steering part that was still under warranty. I was provided a laundry list of other services my car needs which I was not prepared to have rendered. The front end of the car has been making noise since I picked the car up. I just took it back into service so they could fo a follow-up to check out the noise. The service manager refused to do do. I told him it is bad business to not find out why my vehicle is now making noise when it wasn't before the repair. He told me to leave. Obviously this man doesn't want or need my business. It's criminal what they charge to begin with. I will never go back.

Had recent experience with both service and sales that restored my faith in car industry. Had a factory-ordered service memo in Dec. of 2021 on my very low mileage 2017 A4 which ended up requiring a part to be obtained to complete service. Part was unavailable in **** and had to be ordered from *******. Holidays and shipping ( part included a lithium battery, so could not be shipped by air-it had to come by boat) pushed ETA for completion into Feb 2022, at best! Breman put me in a nearly-new A5 sport as a loaner and kept me fully informedboth through service management and parts department staff. Responsive, informative and politely apologetic. Both service manager and agent responded to my periodic nagging without a whimper. However, when the VWNoAm ship with Bentleys, VWs and Audis, caught fire and went to the bottom of the North Sea in late February, along with 600 units of the control module part needed to complete my service, my patience wore thin. I asked for an upgrade to my loaner; they provided it. I fell in love with the nearly new red A5 and in March the sales manager put a very attractive price on it. Even though my A4 was still awaiting its part, they offered a generous trade value if I indeed bought my nearly new loaner. To sweeten the deal, the service manager offered a significant good will incentive in recognition of the lengthy down time I had experienced on my A4. I am now in the nearly-nw A5, the A4 was repaired and traded in, and the cash incentive check from ************ cleared the bank. These guys have my business, NQA.

Online with Braman Audi, I signed and paid for a vehicle in it's entirety.

Dealership apparently sold it to a different party the day prior. Contractually in the wrong.

At no fault of mine, they held onto the entirety of my wire transferred funds for ELEVEN days.

Tried to upsell myself a vehicle by 10k + while still not having my refunded money returned.


Look elsewhere.

Absolute terrible experience at this dealership! I ultimately ended up buying a car from them that I regret now. Finance advisor withheld lower interest rates that I qualified for from another bank other than Audi. I finally got an answer. Not before he pushed a pen and all the documents in front of me including 5 add on items that jacked up the price. Part of my deal was that the tire and wear package was added for free, only to find it on the bottom line of my invoice added in. I am currently waiting for a refund check of $2300. Do yourself a favor and find another Audi dealership to visit.

Terrible experience with this place, entirely unprofessional and highly would recommend anybody wanting to purchase any vehicle, DON'T COME HERE. Wasted 3 hours here when I was ready willing and able to buy a car they advertised. When I arrived I was told they didn't have the car I looked at online when in fact it was sitting in the lot with a dead battery.