Business ProfileforMike Maroone Chevrolet

On 3/4/24 my vehicle was dropped off to be checked and a list of repairs with cost was emailed to my husband. We already knew the water pump needed to be replaced and told them during a phone call to inquire about the price. My husband was told about $900 but they would need to check it. The price sent was way more than the what was told to my husband so he called. Upon speaking to *****, he was told $900 wasn't possible but he would send a new price. My husband received another email with a lower price for the replacement of the water pump. It was more than quoted by phone but a little less than the first emailed price. ***** told my husband that was the best he could do on the price. We selected the water pump replacement service in the email and sent it back so they could start. Upon picking up the vehicle, the price was more than the total emailed Upon selecting the service. I sent an email and the response was to call ***** which my husband did. After the call, the conversation went on through text messages which I attached. The final response from ***** was totally unprofessional and didn't deserve a response. I forwarded the comment and asked for it to he sent to the manager hoping to get some type of resolution but didn't get any response at all. First, you can only go by what they tell you because no prices are listed for services. How can the price just change like that? From first $900 from someone in the service ****** to $1700 and then $1500 before tax and fees. If they inspected the vehicle, found the issue and sent me a quote I shouldn't be charged more. We agreed to the service and price sent which they didn't start work on it until we consented to the service and you would think seals would be included in the repair. You take something apart/off and really think you can reuse the same old seals the was already leaking. I'm no mechanic but this doesn't make since, the price changed too much. I just feel like they rip people off at every chance