Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from that dealership they charge ***** extra on the finance and charge me 175 on my second oil change

  Business Response

  Date: 03/26/2025

  Please review all of your paperwork you signed when you bought the vehicle. It looks like you have a pre-paid maintenance agreement. Please bring to service for reimbursement.

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Regarding Vehicle Repairs and Damage Dear **** ************ Team,My name is Rhinnard ********, and I am writing to express my dissatisfaction and frustration with the recent service performed on my vehicle. Unfortunately, the quality of work and the condition of my vehicle upon its return have fallen far below my expectations.On Friday, January 17th, I was informed that my vehicle was ready for pickup. Upon arrival, I was rushed through the process and left the lot with no opportunity to thoroughly inspect the vehicle. The following day, Saturday, January 18th, I noticed a dent and a scratch on the hood, which appears to have been caused by a tool falling on it or being banged against something. This damage was not present when I brought my vehicle in for repairs. I immediately took pictures and reported the damage to ******** addition to the visible damage, I sat in the vehicle, turned it on, and found that the check engine light was ona problem that was not present prior to the service. I promptly texted ***** regarding this issue as ******* is deeply concerning and unfair to pay over $1,700 for repairs, only to have my vehicle returned in worse condition than when I brought it in. I trusted your team to handle my vehicle with care and professionalism, but this experience has been anything but satisfactory.I kindly request an immediate resolution to this matter. Specifically:A thorough investigation into how my vehicle was damaged while in your care.Prompt repairs to address the new damage to the hood and the issue with the check engine light at no additional cost to me.A detailed explanation of the steps your team will take to ensure such incidents do not happen in the future.I value transparency and professionalism in these matters, and I hope your team can address this situation promptly and fairly. Please contact me at your earliest convenience to discuss how we can resolve this issue.Sincerely,Rhinnard ********

  Business Response

  Date: 01/21/2025

  We are here to assist in any way possible, I have enclosed photos taken by our Uveye vehicle scanner when the vehicle was brought into our dealer for repair you can see its has 20 different imperfections to the body and the hood area was one that shows a dent.  I have no problem looking at it with the owner to see what we can do to resolve that concern also I'm more than willing to scan the truck and see what code or codes it has they may not be related to anything we did v there are over 300 different things that can trigger the check engine light and again have no problem helping to resolve that concern as well. All of our work comes with 2 years unlimited mileage warranty. So if the customer is looking for a resolution he can reach out to me and make arrangements to come in. ****************** **** Roach 

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22830637
  
  I was out of the state and Im back i will come see you 
  
  Sincerely,
  
  Rhinnard Williams 

   

  Business Response

  Date: 02/03/2025

  Situation has been fixed

  Customer Answer

  Date: 02/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Rhinnard ********

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a 2019 ************** after the 3 year lease was over we decided to purchase the vehicle. in the last past 2 years it has been in there shop at least 10 times for the same issue which they can never find or say it is something and the same issue persists a few months later. They have had my truck for literally 3 weeks and the car still is not fixed. They did a diagnostic and supposably fixed all the issues now today we get a message saying that they took it for a test drive and that the transmission was shifting back and forth when that was never in the diagnostic. This has been an ongoing nightmare that unfortunately no one that figure out nor cares that the truck shakes and stalls while you are driving it with my grandchildren in the car. I asked to please have a rent a car after 2 weeks and was told to go to my insurance company. Today we were told that an adjuster has to come out and check the truck and god only knows how much longer that will be. I feel they should make my truck payment this month since they have ity for almost a month.

  Business Response

  Date: 01/16/2025

  we are doing our best to diagnose your concern. 

  Customer Answer

  Date: 01/19/2025

   
  Complaint: 22815608
  
  I am rejecting this response because:

  since the  original complaint there is more to add. We were told that the car was ready that it could be picked up and then we got a phone call saying that we needed a new transmission. It went through our extended warranty, but I was told we still owed close to $1500. We were also told if we accepted this price The ** transmissions were on backorder and that they had no idea when they would be coming in to complete the job. I contacted another transmission mechanic.that told me he wanted to diagnose the car and that he could fix the transmission for the exact price at the warranty department was going to offer. I contacted ***** today which was a Saturday to ask. If I could speak to our adjuster ***** was told he was off for the weekend and would not be in until Monday. I asked if there was anybody else that I could speak to because I wanted to come and pay the bill that I owed and pick up my vehicle. I was told nobody could help me except ***** I could not get my vehicle and I had to wait until Monday. I am not understanding why I could not come and pick up my vehicle and that nobody in service couldve helped me get my vehicle back today so now I have to wait until Monday to go down. Pray that ***** is actually there so I can collect my vehicle and pay the bill. This was totally unacceptable and not a way to run business. 

  
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 01/21/2025

  The customer has picked up their vehicle and paid their bill

  Business Response

  Date: 01/21/2025

  I see you picked up your vehicle yesterday

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22815608
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *********

  Customer Answer

  Date: 01/22/2025

  I would like to explain yes I did pick up my vehicle when I was told I needed a new transmission last Friday and that it was going to cost me ***** out of my pocket and Was told and I state They needed to order the ***** through GM and it is on back order and had no idea how long it would take now understand they already had my truck for almost a month. Are you serious. I called on Saturday and asked if I can come and pick up my truck. Was told only my service adjuster could help with that and he was off for the weekend then I asked for a service manager and to my surprise they were also  off t=for the weekend. So I waited until Monday to go and get my truck and drop it off at another Transmission shop to have a second opinion and isn't it amazing how I received a bran new transmission and the truck will be ready tomorrow for pick up and the funny part it  didn't cost me a ***** out of pocket and yes I paid my bill for work that supposably was done while it sat in your lot for almost a month. 

  Business Response

  Date: 01/23/2025

  There were multiple concerns with the vehicle so yes it did take some time to diagnose, then we were going back and fourth with the customers extended warranty which took time to get approval then we had to order some parts so there where several factors that caused delays in completing the repair, I spoke with Mrs. ********* during the process and had her daughter come in and provided transportation for her. After completing repairs when the technician was able to drive the vehicle he found that the transmission also had issues, we contacted her warranty company to get authorization for the additional repair we gave them an estimate for the ** remanufactured transmission with 3 years unlimited mileage warranty and labor. They came back and declined the repair and advised us that they would send us a junkyard transmission and pay us only the labor to replace it. We do not install used junkyard parts because we can not stand behind those parts with any warranty nor do we make any money on the part (we are running a business). When we spoke to Mrs. ********* we gave her the option with the price difference (*******) for the ** transmission with the 3 year warranty. She declined that option and decided to take it to an outside transmission shop, being that the ONLY brand unit transmission is the one that come from any manufacture when the vehicle is new chances are they have installed the junkyard unit and not new. I have attached all text correspondence between Mrs. ********* and her advisor his comments are on the right side of the page and hers on the left. We are very sorry for all the circumstances with this visit, we try each and every time to do all we can to make the guest happy and repairs the vehicle correctly. 

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the past month have have been working on making a deal for a ***** Silverado 1500 2024. The sales person, *******, was amazing during the process. We came to a deal and the truck was delivered late night Wednesday 11/27. Car had about 92 miles on it as the dealership added leather at my request and leather shop was off site.Thursday 11/28 I was under the weather so I did not take the truck out for the first drive till Friday 11/29. When I got in the truck I noticed I didnt have the surround camera or parking assist. I thought this was part of the packages I ordered but I must have been confused. These safety features are paramount for me since the truck is rather big and Miami driving is not easy. On Saturday morning 11/30 I reached out to the dealership about utilizing their 3 day/150 mile money back guarantee. My goal is to exchange the truck for the same one but with safety package or receive a full refund to allow me to seek out a truck with the safety package I need.Unfortunately, a manager named **** ********** responded very coldly stating that I voided that policy because leather was added. The leather was added by the dealership not by me and on my invoice. How is something added by the dealer a reason to void the guarantee? This doesn't make sense. The dealership should honor their 3 day policy. Especially since there is no writing or disclaimer anywhere on their site stating that if the dealership adds leather that would void the 3 day guarantee. Feels as if that policy is false advertising. I am hoping that the dealership can do right by me as I was so happy with ******* (sales) and ****** (financing) but this ending has left a bad taste in my mouth. I will be seeking legal council if the dealership cannot come to an agreement with me. Acceptable outcome: Take car back, exchange for one with safety or add safety package to my existing vehicle.

  Business Response

  Date: 12/02/2024

  Customer opted to take advantage of our off-site delivery option and never saw the vehicle in person.  We were fully up front with providing pictures, video, and options of the vehicle so make the customer aware of the vehicles features.  Additionally leather was added to the truck at the request of the customer.  Unfortunately we cannot take back or exchange a vehicle because of buyer remorse.

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22626207
  
  I am rejecting this response because: I purchased this car from your dealership that advertised 3 day/150 mile money back guarantee. Your reply was insulting to suggest I cannot return for buyers remorse. I was within my days and mileage yet was rejected because the dealership added leather. At no point was I advised adding leather would void the guarantee nor is this stated on your site. Pictures attached clearly state that the car can be returned within 3 days or 150 miles. If that is not the case then it is false advertising and I would seek legal council for the matter. Please note the link below to the mentioned money back guarantee. 
  

  I suggest you escalate this request as it seems people, like the manager that rejected me on Saturday, are making calls that will only serve to make this matter worse.

  ***************************************************************************
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 12/04/2024

  The middle section is the guarantee I was attempting to utilize. As the verbiage states, the vehicle can be returned new or used if for any reason a customer is not satisfied. I had put 15 miles on the truck at the time and was within my 3 day period. 

  Business Response

  Date: 12/18/2024

  .

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new Chevrolet Colorado pickup on July 1st of 2023. I went to the dealership after seeing a sale ad for a different Colorado pickup. I arrived at the dealership with my trade in as I had been shopping for a new truck for several months. The truck in the sale ad wasn't there of course, but they had basic work trucks and one that had been delivered overnight. The basic work truck was nothing that I wanted but the one delivered overnight was a very nice pickup. More than I was looking for and more than I wanted to pay but what the heck. It was and is beautiful and I had planned on driving it for several years. We worked out the details and I purchased it. A few weeks went by and I noticed a factory flaw in the paint on the drivers door. A few weeks later I took the truck in for an oil change and told the dealer about the flaw. Their body shop found more flaws in the paint down on the rocker panel. The dealer said Chevrolet would fix it and that they would blend the paint to the front fender, the top of the cab and the back door. I don't want any part of that mess or a car fax report. After talking with other body shops about costs and time frames I made an offer of 2200 dollars. Half the price of what it appeared would cost to repair. I even factored in Chevrolet and the body shops relationship. I struck a deal with the new car sales manager for 1600 dollars and the 900 dollar teflon coating that I purchased that cant be used. After waiting several weeks I called the dealership and the sales manager had retired. I had to start the whole process again with the new, new car sales manager who so happens to be the salesman that sold me the truck. After a couple of text messages he has gone silent and won't return any messages at either of the phone numbers.

  Business Response

  Date: 08/29/2024

  This is not a complaint about our store. It looks like it is for one of our stores in ***************** 

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/4/24 my vehicle was dropped off to be checked and a list of repairs with cost was emailed to my husband. We already knew the water pump needed to be replaced and told them during a phone call to inquire about the price. My husband was told about $900 but they would need to check it. The price sent was way more than the what was told to my husband so he called. Upon speaking to *****, he was told $900 wasn't possible but he would send a new price. My husband received another email with a lower price for the replacement of the water pump. It was more than quoted by phone but a little less than the first emailed price. ***** told my husband that was the best he could do on the price. We selected the water pump replacement service in the email and sent it back so they could start. Upon picking up the vehicle, the price was more than the total emailed Upon selecting the service. I sent an email and the response was to call ***** which my husband did. After the call, the conversation went on through text messages which I attached. The final response from ***** was totally unprofessional and didn't deserve a response. I forwarded the comment and asked for it to he sent to the manager hoping to get some type of resolution but didn't get any response at all. First, you can only go by what they tell you because no prices are listed for services. How can the price just change like that? From first $900 from someone in the service ****** to $1700 and then $1500 before tax and fees. If they inspected the vehicle, found the issue and sent me a quote I shouldn't be charged more. We agreed to the service and price sent which they didn't start work on it until we consented to the service and you would think seals would be included in the repair. You take something apart/off and really think you can reuse the same old seals the was already leaking. I'm no mechanic but this doesn't make since, the price changed too much. I just feel like they rip people off at every chance

  Business Response

  Date: 03/29/2024

  I have looked into the customers concern and based on the information I'm going to reimburse them for the 2 seals that were not on the estimate that they approved. Most cases the seals come with the water pump, they did not come with this pump and you can not reuse the old seals. This was not about trying to deceive or rip anyone off it was about performing the repair correctly.  But since the customer was not made aware of this I feel it is only right to return $75.04 for the seals and $5.25 for sales tax for them so total refund will be $80.29. If the customer calls me @ ****************** I will refund the money back on the card they used.

   

  Thank You

  *******************

  Service Director

  Mike Maroone Chevrolet

  Customer Answer

  Date: 04/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/03/2024

  *********************** just called me and I provided the refund as agreed, see attachment. 

   

  Thank you

  *******************

  Mike Maroone Chevrolet

• Initial Complaint

  Date:01/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/11/23, I contacted the dealership in regards to a used car. They told me it went through a 100+ point inspection. I asked for it and to this day they have never received it. The general manager agreed about the inspection report, then reversed his statement. (I have 11 email conversations with the *** ***********************). Now I am looking at over $3200.00 in repairs, which include rear brakes, 4 struts, front end alignment, starter and windshield washer. If I had the inspection report I probably would not have purchased it. Also the car was sold to me with illegal window tint on the windshield and side windows, which I had replaced, and they reimbursed me for. I asked the ** if they wanted share the costs of repairs and He declined. I asked for $1250.00 and He declined. Part of the purchase agreement was a new windshield visor which I have never received. Everyone you talk to there has a different story, *********** would not even respond to my questions.

  Business Response

  Date: 01/23/2024

  The store did everything that was promised when **************** took delivery of the vehicle. The sun visor that was ordered arrived and will be mailed to the customer. We have done everything we can to satisfy his concerns.

  Customer Answer

  Date: 01/23/2024

   
  Complaint: 21169136
  
  I am rejecting this response because: I had asked for the 100+ point inspection report several times and have never received it to this date. I also have 11 email conversations with the ** ***********************, and some text messages to the salesman, *********************. If BBB can provide me with an email address I will forward them to BBB.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/24/2024

  We are in contact with customer.  They requested a refund.  We are denying their request.  Please close case

  Customer Answer

  Date: 01/25/2024

  They have not been in touch with me since the last of the 11 emails with GM ***********************, of which I have offered to you for review. If the BBB does not feel that they can assist me any further, then I will contact the ******* ************************** Every conversation with MMC/*** is nothing but full of lies and total disrespect to their customers!

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Chevrolet Express Cargo for $27,795.00 on 09/04/2021 and add a 7 year or ******* mile warranty for $1607.00. On March 2022 the vehicle started with transmission problems, specifically bumps are felt when the vehicle walks, and when it brakes. I talked to the dealer, I have taken the vehicle 8 times in one year, and they have no solution for me, they do not fix the vehicle, nor do they change it despite the 7-year guarantee that I paid them. I did not make this complaint within the first year because I was trying to solve the problem directly with the dealer, but the last time I went they denied me a solution and told me to find a lawyer. I have attached a copy of my contract and the receipts for each occasion that I take the vehicle to the dealer to repair it. I don't have money to pay a lawyer, I paid the additional guarantee to have security, this vehicle represents my transport to work, and for this reason it is necessary that it be in good condition, as per contract. The vehicle is defective, I want a refund or a new vehicle, even if I pay the difference. Thanks in advance for your help in this matter.

  Business Response

  Date: 09/08/2023

  I have attached all of ******************** visits to the dealership for his transmission concern as you can see we have made several repair attempts to rectify his concern with replacing the transmission with a new one. When we could not find anything wrong we reached out to GM technical assistance and they dispatched a field engineer to the dealership who tested and drove the vehicle he confirmed the hard shift concern and advised us that it is unfortunately a normal characteristic of the this vehicle design and no more repairs would be covered by GM for this concern. His vehicle still has warranty and we are more than happy to assist him if something else would happen. We ************* these vehicles we repair them so he was advised if he was dissatisfied with the out come he may want to seek legal console to peruse lemon law action.

   

  Thanks

  *******************

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/18/2022, I brought the vehicle, a 2016 Chevrolet Sonic, in for an oil change. The oil change took longer than expected and I questioned the advisor, *********************** about it. He said that he will look into and get back to me. He returned and said, "They're bringing the car out to you now". He handed me the invoice which happened to show that there was no charge. There was a multi-point inspection done and there was no indicator that I had a weak battery. Usually a battery charge receipt is issued when they test the batter, yet none was provided to me.On 11/28/2022, I brought my car back in (10 days since the previous visit) in because the check engine light appeared. I had one of the auto parts store run the code and it came back as P0171. I brought into the same dealership and they diagnosed it as a defective rear oxygen sensor and they replaced it. I was talked into getting two additional services for an added cost to me. There was a multi-point inspection done and there was no indicator that I had a weak battery. Usually a battery charge receipt is issued when they test the batter, yet none was provided to me.On 12/05/2022, (7 days since the last visit), I had the same check engine light appear and the car would stall at intersections. I took it back to the same dealership and had them check it out. They were not able to complete their test of the system because of an alleged bad battery. They said that it needed to get a new battery to finish the inspection of the engine. They finished the inspection and said that the front oxygen sensor was defective. They replaced it and the battery a personal cost to me.On 12/20/2022, the vehicle was still experiencing malfunctions. The details of the repairs are shown in the attached doument, but the spent 4 days in the shop costing me a significant loss of wages exceeding $2500.00.

  Business Response

  Date: 01/09/2023

  On 11/18/2022 **************** brought his vehicle in for routine maintenance the mileage was ****** at that time the battery tested good during VISUAL 27 point inspection. He then brought the vehicle back in on 11/28/2022 the mileage was ****** this visit his concern was check engine light on, vehicle had fault code po171 and po131. The diagnostic flow chart came to the conclusion that oxygen sensor 2 was bad we utilized his extended warranty and got the repair covered. We replaced the O2 sensor and recommend to the customer he perform fuel induction cleaning and fuel injector cleaning being that the vehicle has high mileage and carbon build up can cause oxygen sensor failure. The customer approved the services. We cleared all the codes and test drove the vehicle no fault codes can back so we gave the vehicle back to the customer. We also advised he should run a tank or 2 of super unleaded fuel through the vehicle to help clean the fuel system. The vehicle came back on 12/05/2022 mileage was ****** the check engine light was on again with the same 2 codes the diagnostics lead us to replace the other Oxygen sensor to due scan tool values for it reading below normal, we kept the car to for more extensive road testing to be sure problem was fixed. The check engine light came back on with the same codes again at which time when we started the diagnostics we were getting low voltage codes and unable to complete the testing, unfortunately batteries can go bad with little to no warning so we called **************** and advised the battery needed to be replaced at which time he approved the replacement of the battery. Further diagnoses lead us to find the bad oxygen sensor reading were being caused by internal failure of the ***** engine control module, at this point we absorbed the cost of the module and had his warranty company wave the deductible. It is never are goal to keep any customer vehicle for along time but sometimes they are difficult to diagnose and require time.

  Thanks

  ******************* service director Mike Maroone Chevrolet

   

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18658754
  
  I am rejecting this response because there was absolutly no resolution offered. I want a full refund for all services that were wrongfully performed and for services that the service department coerced me into saying, "it is a necessary service to maintain the engine performance".
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/16/2023

  I will give **************** a store credit with no exasperation in the amount of $168.95 for the 2 maintenance service we performed ( fuel induction and fuel injector cleaning) we had already discounted the service $90.00. 

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18658754
  
  I am rejecting this response because: The total that I spent at the dealership was as follows - $250.00 as a car plan deductible. This would have covered the first visit. Then there was the added fees of $169.00. There was a battery and labor for the battery that was charged in the amount of $225.00. All of this totals $644.00. This is the absolute minimum refund to be applied to the original form of payment. An in-house credit will not be accepted as they have lost me as a customer. There is also the lost wages. I lost 8 days of wages, totalling $1800.00. The lost wages will be added to any civil suit filed against Mike Maroone Chevrolet if they fail to pay everything that I was charged. Again, this money must be refunded to the original form of payment and not an in-house credit.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/24/2023

  I'm being more than fair we are giving the customer his money back in a store credit for service recommended for a 7 year old vehicle with ****** miles. We do not coerce anyone to buy any service we recommend based on age, mileage and diagnostic reading (injector balance, flow rates and throttle position readings) the customer has every right to decline these services. Due to this being a difficult diagnoses I'm willing to work with the customer. This is all I can do. Thanks 

• Initial Complaint

  Date:05/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12th I took my car in for a coolant issue. The issue was whenever I drive over 40 it over heats I explained that to them and I waited for hours and they told me they were not able to find the issue and I should come back the next day. So the next day I woke up extremely early just to bring my car in because I knew I had to work the next day which was Saturday and I made that very clear to them. So Friday after I left hours later they give me a call and informed me that they found the problem which is a pump issue and they also told me the cost would be roughly around $800 I told them to proceed with the service I then asked when will I be able to come get my car because I do not want to miss any days of work. They told me they would have to give me a call Monday and from there Im like okay but I dont want to keep missing days of work I have already missed days because of this. So Monday I received a call that they fixed the pump but now its a head gasket issue which will cost ***** I told them I would not be able to afford that and they told me to come and they can help get me into a new car. When I get there the options they were giving me due to my 540 credit score was a 2014 ***** for $450 a month and my car is a 2014 Chevrolet thats paid off. I told them I didnt want to do that and that I wanted my car back I go to the service manager he tells me the cost of my car is $793 I paid and left. As Im driving not even hitting 25mph my car starts to overheat ( the issue became 10x) worse from when I received it. I immediately call to speak to the GENERAL MANAGER and as Im explained my issue the call got disconnected. I got home called back and he left for the day I called back the next day and he was with a customer and would give me a call back and never called me back. This is the worse experience I have ever experienced in my entire life! I basically paid them to mess my car up even more!

  Business Response

  Date: 05/26/2022

  Prior to the customer bringing the car to us she said the car over heated and she had another shop replace the radiator that repair did not fix the car and apparently that shop was unable to determine the cause of the problem, when we got the car we found very poor flow through the cooling system caused by a failed water pump (the pump comes with a thermostat so that was also replaced), after we replaced the pump during road test of the vehicle it was still over heating. we performed system pressure test  found no leaks and coolant flow was correct, at this point we determined the cylinder head gasket had failed due to car being driven at temperatures above what the gasket handle. This vehicle has ******* miles on it and diving it hot caused a lot of damage, we had recommended trying to trade out of the car so she did not spend money that would well exceed the value of the car unfortunately sales department was unable to come up with a deal that worked for the customer. I was trying to give good advise for the customers protection. We did nothing wrong just tried to come up with a good solution to the customers problem.

  Thanks

  *******************

  Service Manager Mike Maroone Chevrolet.