Customer ReviewsforSchumacher Auto Group, Inc.

I went in on May 13, 2024 and they stated my purge valve was no good and needed replacing, ok, fine do that then and it’s covered under insurance. One replaced, I noticed immediately that my car wasn’t running the same and the miles had gone down significantly, so I took it back in to ****** the service advisor who had been helping me, May 16, 2024 and told him that it wasn’t working the same and the miles had gone down significantly, he had his mechanic inspect and basically found that I am wrong and the miles are fine. July 30, 2024 and again my check engine light has come on, they have me fill out paperwork but this time the customer service is even worse than ever. ****** tells me it’ll be 24-48 hours before he can check what is wrong with my car, I explain I have the extended warranty in any case I explain I must have the car by Wednesday, he says he can’t do that but since I have insurance they will cover the car and he gets me a Lyft, they drop me off at Hertz with the insurance number to call. I call insurance, never having don’t this before, and they say they can’t do anything until they have a diagnosis on the car. We call ****** and as usual he never answers the phone I get through to his really rude manager named Tony. He basically says oh well we can’t get a diagnosis right now so can’t help you, figure out what you want to do with a rental. Fast forward, they say I put “bad gas” in my car it needs a new fuel pump seal. The manager was extremely rude to me they wanted to charge $275 for diagnosis but I didn’t trust them and wouldn’t pay, Tony agrees to take it off after berating me in his office and saying he’ll put a huge note never to give a discount again. I take the car to a local mechanic who finds the gas hose is leaking! Guess what, the gas hose is right next to the purge valve! Possibly they bumped it and damaged it is what the local mechanic has told me. I’m lucky my car didn’t start on fire at this point. Very dangerous and untrustworthy.

It doesn't seem like things are getting any better with this dealership. I purchased a new 2023 GMC Sierra ****** pickup and had it shipped. Per the salesman, they were "unable to locate" the second key fob when they prepped the truck for shipping, so they just sent it without and never bothered to tell me until I called to see if they had actually given it to the truck driver.Despite promises to make it right, Schumacher won't return phone calls or respond to emails and now three months later I still don't have the second key that should have come with this new vehicle.

Brought truck in Oct 5th for torque converter and its still sitting there today. They cannot get the part because of the strike. They wont give the car back unless I pay them around $2,000 to put it back together (unfixed). I never asked then to take it apart. *** tried everything to work with service manager *********************** but they say there hands are tied. He has not ************* my call. I have to drive to dealership to have any contact. Ive been renting an equivalent vehicle for $100 a day so thats approx $2,500 with no part in sight. Highly unethical company. Its a disgrace to the ********************************** family name. Very disappointing. Stay far away..

They charged me an absurd amount of money to fix and issue that my car was having. After my car has been at the dealership for longer than a week. I revived a call that the issue was fixed and everything was meeting standards. I was advised to pay my bill electronically and pick up my car later that day. After only two days of having the car in possession, all the previous issue were still there. I contacted the advisor that helped me and he stated that you can bring the car back in, but if there is still an issue you would have to pay for the additional parts and labor which seemed unfair because these are the same issues I was having that they supposedly fixed. So why do I have to pay and additional balance for that. I gave them an opportunity to resolve the issue. Now my car is currently at the dealership for almost two weeks. After trying to contact the advisor to get an update on my car, he has not answered or returned any of my calls.

Schumacher has had my Volvo in its auto body shop to fix the car after a minor accident. I dropped it off on May 3rd per our appointment made 2 months earlier. They still have my car and have not yet finished it. Astounding. The real tragedy, however, is the behavior of the Schumacher auto body staff negligent, rude, thoughtless, and on and on.

****************** and body shop ***** my truck has been sitting in the service department for 2 months for unrelated service repair due to careless ppl that work there who dont give a s*** about customers property Its a 2020 GMC Sierra *** They painted my drivers door and passenger fender The work they did is so s***** and the service manager said its ok to deliver to the customer They damaged both front mirrors Thanking a hit on a depreciating asset and they dont care no rental or compensation for loss of time form my truck being there

We purchased a car from *********************** this past December. Although the new software wasnt as efficient as the previous one, we were told that the software quality would improve as updates were released.Well not only have the updates failed to improve the safety and efficiency of our vehicle, they have actually made the car worse. We got in our car last night and it would not start, so we waited until midnight for a tow company that never showed. We had to Uber to a rental company and rent a car. This is the second time that we have had to do this. The last time was 30 days ago exactly. We have also had problems with the **************** assist, and many of the other features that are accredited to the vehicles safety. Plain and simple, while the vehicle is beautiful, it has proven to be unreliable. Its a lemon. We purchased this car knowing that we would grow as a family during our lease period. We wanted the safest car available, so we purchased a Volvo. Ironically, this has been the least safe car weve ever owned. Now, we are expecting our first child, while sharing a car that at any point can just stop working! We have called every number on the Volvo website and the feedback is inconclusive and unsettling. We would really like to resolve this without involving our lawyers, so we reached out to ****** and ***, the ** of sales. So far, no response. We can no longer drive this car, and we are willing to do what it takes for recompense for this falsely advertised lemon.