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Complaint Details
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Initial Complaint
02/24/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I have been searching for food products that are made in ******* and came across Z Natural Foods. On the back side of the package it has printed Origin and below is printed "Packaged with care in ******* ***. When I received the package it is printed Processed in *****, Packaged with care in ******* ***. The picture on their website has been altered to not show that bit of information. Very deceptive/ misleadingBusiness response
02/27/2023
The customer has been issued a full refund and in the future we hope that he will pay more attention to the BOLD lettering in the product description where we say the Origin of each product.
Please see attached screenshot showing that we do show the origin is from ***** and we do not add it to the product photos because its a lot of work to edit photos each time the product origin changes vs simply editing the text of the description.
Customer response
03/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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Contact Information
5407 N Haverhill Rd Unit 336
West Palm Beach, FL 33407-7008
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.