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ComplaintsforNative Pest Management, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/10/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
I was quoted for full termite tenting in mid May 2023, and signed contract on May 16, 2023. I was informed tenting would occur on May 24, 2023. Initial payment of $1750 was withdrawn on May 18, 2023 and a final payment of $1750 on May 21, 2023. On May 18th they dropped off bags for food protection and a lock box for home access. On June 1, 2023 they informed me that they were changing contractors for the tenting. Today as of Jun 10, 2023 there is still no one on site, the house has not been tented and they are not responding to request for updates.Business response
06/12/2023
*******, we would like to sincerely apologize for any inconvenience and dissatisfaction you experienced during your recent interaction with Native Pest Management. As a BBB Accredited Business, we value your trust and satisfaction, and we are committed to resolving this matter.
Upon receiving your complaint on June 10, 2023, we promptly initiated an investigation into the situation to understand the issues that arose and take appropriate action. Please note that we received your complaint over the weekend when our business is partially closed. However, our team members, **** and *******, made contact with you to address your concerns.
We have worked diligently to address your specific concerns and find a resolution that meets your expectations. As part of our efforts, we have provided you with a credit to compensate for the inconvenience you experienced and have rescheduled your fumigation appointment. We understand the importance of ensuring a successful fumigation process, and we anticipate that once the service is completed, you will find the resolution satisfactory.
To further ensure your satisfaction, we have discussed with ****/******* the need for a follow up with you after the fumigation has been successfully completed. This follow up will allow us to address any remaining concerns you may have and provide any additional assistance you may require.
Thank you for bringing your concerns to our attention. We value your feedback and the opportunity to address your concerns.
If you have any further questions or if there is anything else we can do to assist you, please do not hesitate to contact us directly.
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Contact Information
2731 Vista Pkwy Unit D5
West Palm Beach, FL 33411
Business hours
Today,Closed
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | 8:30 AM - 12:30 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.