ComplaintsforTotalpond
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Complaint Details
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Initial Complaint
11/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a pond filter with uv clarifier attatched. It is a terrible design and I can't get it to stop leaking. My pond goes down about an inch a day without being turned on. When it's on it goes dow about 4" a day. I got it in Aug in anticipation of getting my pond up an running again but wasn't able to hook it up for a couple of months. When I did it was to late to return it. This product has the worst design ever. It cost me $139.00 not I have to spend another $79.00 just to get a new uv clarifier. There is no way to clean the filters without tearing the whole thing apart. What a piece of junk.Business response
11/22/2021
Business Response /* (1000, 5, 2021/11/08) */ Contact Name and Title: ******* - Supervisor Contact Phone: XXX-XXX-XXXX Contact Email: ************@totalpond.com We're sorry to hear about your experience. We'd love to find a solution that works for you. Your Totalpond filter with UV has a 1-year warranty, please contact our Customer Service Team by calling XXX-XXX-XXXX, Monday through Friday, 8am - 5pm, ET. When calling in be sure to ask for the supervisor. We hope you can give us another chance.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
1727 Old Okeechobee Rd STE A
West Palm Beach, FL 33409-5225
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.