ComplaintsforState by State Transporters
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/12/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I used this company to ship my car and their drivers scammed me into paying twice. When I went to pick up my car, they told me that I had to pay them in cash, which I was unaware of. I didn't have any cash on me, so they said I could pay them through PayPal. The one driver gave me his phone number and after the transaction went through, he said that actually wasn't his phone number and that I'd sent it to the wrong person. I called PayPal right away but they said it was too late because the payment is immediate. When I told the driver I could not cancel the transaction, he said if I didn't pay him in cash as well, he would not give me my car. He said he would not wait around until I figured it out and that if I wanted my car, I had to give him cash right away or he was going to leave. I had no choice but to go to the bank to get him cash so he would give me the keys to my car. PayPal reached out to the driver and asked him to refund my money, but he did not respond to them.Initial Complaint
08/17/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
After I politely asked this company to email me instead of call me regarding their quote for shipping services, they reached out to my today being rude and telling me they hoped I had a bad shipping experience with another company. This was a very negative experience and I cannot recommend their services as I feel it is highly unprofessional to harass customers, especially based on a simple request such as expressing that email is preferable to a phone call. This business clearly does not understand how young people operate as many friends of mine strongly prefer email to phone and even if I did give my phone to a car shipping service, I am allowed to request email. Also, they referred to me as a "young lady" in a very derogatory way via text which is sexist and discriminatory.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.