Business ProfileforStorm Smart SE, LLC

Storm Smart sold me Hurricane windows instead of Sound Proof windows as I requested. Salesperson didn't know what he was selling, never heard from him again after installation. Windows were scratched (probably from another person's order to slip them past me), was promised new replacements, they were order and didn't show up to reinstall them in a timely manner due to excuse after excuse (Lost, installer quit on the day of replacement) and other massive employee turnover. They are making their problems our problem and they the permit with the county has remained open now for over two years..This has been going on two years now of them promising to resolve it, and we haven't been able to fully reinstall the alarm system, so this has also been a safety issue for our family to. For two years we have been asking for a manager with authority to resolve this and didn't get someone identifying as a manager until yesterday 4/1/2024. Now they are saying they don't know if the scratches are covered under warranty and want to come back out yet again and waste our time to look at them AGAIN, when they already have the photos and measurements.It is unacceptable and bad business and I feel they are trying to take advantage of me and the the situation. I have already paid the balance for the non-scratched windows so the only option left if they call us back again, is to credit the balance we owe, or replace the windows as originally promised. The problem remains though, we don't want this dragged on again, they have zero credibility left. If they replace the scratched windows they tried to slip past me ASAP, I will pay the balance owed as I have repeatedly stated for two years. Otherwise credit the balance for all the time and I have wasted and stress this has caused in our household at this point.