ComplaintsforCarShipCentral
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 4 April I put in for a Quote to ship my Land Rover Defender for $450 dollars on the 6th of April. I got into contact with this company and they asked if I could ship it sooner like the 5th and I said that was fine and I put down a $200 deposit.They continued to contact me and say they were going to find a driver and I will get the information because they found one and then I would get the information a day before. The day of the 5th they said they were still looking and they were going to continue to look. On the 6th of April (Saturday) they told me they were still looking in the morning time and time continued to go by and nothing and then late in the evening they called me and said that they found someone that could do it Monday April 8th or Tuesday April 9th and accommodated again. Monday the 8th comes around and was told again that needed to be pushed to Wednesday the 10th or Thursday the 11th and I told them the 10th was the latest it needed to be moved. They said they would keep looking. No answer on the 8th. Tuesday the 9th came around and they came back to me saying they could ship it but for 800 dollars and I rejected the offer. When I asked for my 200 dollars back they said that I couldnt get the money back because once a driver is assigned I cant get a refund but I didnt agree to a driver or the 850 dollar shipping. I want my money back for a deposit for shipping that never happened and an agreement I never made for a shipping of 850 when originally 450.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1645 Palm Beach Lakes Blvd, Ste 1200
West Palm Beach, FL 33401
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.