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Complaintsfor24 Hour Appliance Repair LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Had dryer start/stop switch serviced by company on 5/18/24 for ******. On 6/13//24 the same problem occurred again to dryer. When I called company to tell them that the same problem they "fixed" is occurring again, he said "it's not the same problem". I said, how would you know when you haven't seen the problem? I told him that we expect him to come resolve the ********** said it would be $99 for the service call. I said that I didn't think I should pay anything to fix the same problem I just paid for & that he told us we have a 1 year warranty. He called me a "*****" & said he is refusing me service.Today (6/15/24) I had another company come & they verified that the problem was the on/off switch that I paid the last company to fix. They also said the last repair was done with a generic *********** found a loose part they left behind. I do have all ****************** that was here today did put their findings in writing. I called the first company to give them another chance to give me back my money. I told them I was contacting the ************************* said, "they don't care about $300".Please help.Thank-youCustomer response
06/17/2024
I had to pay another company $270 to fix the same issue with our dryer that I had just paid the first company 1 month ago $325 to fix.
Subzero had no interest in helping to fix the faulty job they had just done. Instead, they were quick to deny they were in the wrong. Who can help me, if you can't?
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.