ComplaintsforUKG, Inc.

• Initial Complaint

  02/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  UKG/Ultipro seemingly has no employees working for them. My former employer uses them for payroll, and with me moving and switching jobs I was hoping to access my W2s online, since I have to file early this year.. it is nearly IMPOSSIBLE to reach someone here! I've sent 10 emails, and called 3 numbers provided by the district manager at my old job and on the rare occasion you can speak to someone, they send you to a voicemail!!! I've left over 7 of them, and still received not a single response. In all my years working, I've usually used ADP and they have never been this *** with communication. I thought HR, and payroll solutions was what they did..... if I were looking for payroll software or whatever they do, I would quite actually go anywhere else. Not being available during your own business hours is completely unacceptable, and not replying to customer inquiries at all is insane.

  Customer response

  03/19/2024

  Hi, I just wanted to know if this will be noted somewhere on their BBB page because apparently I'm not the only person who has had this issue with this company and then not even responding at all just gives me lots of questions.

• Initial Complaint

  01/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi I have a UKG wallet app that constantly doesnt work daily access but never get to access daily why have it if its not daily keep trying to reach out about it I get nothing no answers nothing they have no communication whatsoever

  Business response

  02/01/2024

  Hi ********,

   

  Thank you very much for bringing this to our attention. We would be happy to help **** sort out the troubles hes having with UKG Wallet. If he provided his contact information we would be happy to pass it along to the correct folks in UKG who are able to help him with this. Otherwise, would you please ask **** to call **************** so he may receive support? Please let me know if there is anything else we can do to support **** through this.

   

  Thank you,

   

  ************************* (she/her/hers) | Compliance Operations Manager | UKG  
  

• Initial Complaint

  01/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Been trying to get access to my ukg wallet and it has been 4 days now and they still haven't fixed the issue and have not even told me what the issue is. All that is being said is that my issue has been escalated and nothing comes of it.

• Initial Complaint

  12/27/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I decided to withdraw funds early from my earnings at work thru UKG Wallet app. I chose the money pickup option from ******** The app provided a barcode but also said that one should be sent via email to me. It was never sent. I tried to use the barcode provided by the app at the ******* but they could not scan this code with their machine. i tried to provide them a pin ******************** wallet sent to me thru text... but they said they had no way to input it.deneied service upon suspicion of fraud and also the center was closed right as it happened. I then called ukg wallet customer service talked to ********************* from the support team . I explained to him what the problem was that i had never received a barcode via email from ukg wallet but he did not understand and replied that the code was never sent because i had called in too late after the old pay period had expired. i tried to explain to him that that was irrelevant i had done that days before it had expired and never received an email with a code prior to the call. I was having trouble accessing money and had paid for a service. A service that failed to provide me a valid barcode from the app and also failed to send me one via email. . No confirmation of this was ever sent to my email. I never received any emails concerning the matter. **** suggested that i go to another ******* but i told him thats not fair for me to go try this at another ******* when they had failed to initially provide to send me me a valid barcode thru the app and then failed to send me one to my email . i tried to explain to this individual MULTIPLE times that i was on this call trying to get a barcode sent to me because that's what ii paid for and that what i wanted to achieve . this individual had his own agenda and decided to cancel my request without my approval even though i repeatedly told him NOT TO CANCEL IT. then the individual accused me of canceling it tried to antagonize me. this person canceled my request for money without my authorization. then after fighting over the phone for about an hour, he said there was an option that he could deposit my money back into my account ***** hours. after this horrible experience i decided ok they can put back the money in account lets do that but then they did something amazing which is they decided to not refund me the service fee. i **** the line asked for the gentlemen's name and informed him that i would need to report this incident to BbB and recited a mini statement for the record on tape which he then tried to interrupt it on one occasion. this person lack of sense for peoples struggle to go to physical places is appalling.and his refusal to give me a straight answer on why i was never sent any type Of confirmation about this transaction especially not receiving the very important barcode which grants me access to this money was the reason i deciced to type of this report.i will not pay for this service and am reporting to my bank as fraudulent service.

• Initial Complaint

  12/15/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  This company sends bi-weekly emails to me. There is no unsubscribe button on their communication and I have sent repeated emails requesting to be taken off their email communication since 2018.

• Initial Complaint

  10/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I call the company multiple times about using the advance pay option, i can not access it for over an week now, tech has not been any help in fixing the problem they keep telling me to wait 24hr it now have been 10 days. Still resolution

• Initial Complaint

  10/12/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  This business does a horrible job with payroll, taxes, etc. They don't file or pay quarterly taxes timely, or sometimes at all, causing other issues when trying to get vehicle registrations, etc. They never answer the phone when you try to call them for assistance, and they basically take your money and do nothing with it.

• Initial Complaint

  07/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In January of 2023, my workplace introduced us to UKG *******. It is a new application in which we can have our paychecks deposited and is supossed to run like a bank account. In february, I had my house payment scheduled to come out of the UKG account (using my routing and account number). When the payment date came, I could see the money be taken out of my account for the amount of the house payment. This continued for 3 months until I was notified by ***** mortgage (my housing lender) that all of my payments since February had been returned. They said that they would see the payment come through, and a few weeks later, the payment would be reversed. I tried checking with UKG and getting my payment transaction list sent to me and they have not done so. This has been ongoing for months. ***** says they are not receiving the money and nothing is being returned to my bank account so the money is unaccounted for. Because of this, my house payments are so far behind and my house is now in foreclosure and I am really far behind. Please assist as soon as possible.

  Business response

  08/04/2023

  The attached letter is in response to the above-mentioned subject. Kindly confirm receipt of this email. I will also be sending this letter via *** Next Day Air; the tracking number is 1Z1726YV2210021169.

  Customer response

  08/05/2023

  Hello,

  I work for Bell Techlogix.  I mentioned to my employer that I am having issues with UKG and they said that the issue is on the UKG end and there is nothing they can do on their end.           Again, the issue started in February when I started having my pay check go through UKG.           There is something wrong going on and I believe it is STILL happening.  Just yesterday I was looking into this on my end and noticed that the amount I get in ukg and the amount subtracted from my pay check does not align.   For instance, on my last paycheck stub, it shoes that UKG deducted $459.00 however, I only got $159.00 in advance through UKG.   This is a $300.00 difference.      I looked at the previous paycheck stub and I had received $219 in advance and UKG deducted $411.         There is an ongoing issue and I need a hard copy of ALL transaction statements beginning in February to current date with this business, please. 

  Heaven *****

  Bell Techlogix

  Business response

  09/05/2023

  ---------- Forwarded message ---------
  From: *********************** <************************************************>
  Date: Thu, Aug 31, 2023 at 12:50 PM
  Subject: FW: [External Origin] Re: Better Business Bureau Case#: ******** - Heaven ***** - Response
  To: **************************************** <****************************************>
  Cc: ******************* <********************************************>
  

  
  
  

  ********,

   

  Your email below to ******************* was forwarded to me for review and response.

   

  Thank you for reaching out and providing us with the below response from Heaven *****, and for having ************** provide the name of her employer, which we have confirmed is a UKG Customer.

   

  Please allow this to confirm that ************** is not our Customer, but rather an employee of our Customer. ********************** has no contractual relationship with **************. The issue that ************** is experiencing is with a third party service that UKG makes available to our Customer. The Customer enters into a direct contract with that third party for the subject services, and the services are performed by that third party.  

   

  Once we were apprised of the name of our Customer, ********************** promptly reached out to both our Customer, as well as to the third party, to investigate and offer assistance in order to help to resolve this matter. The third party has confirmed that there is no issue with UKGs HCM software solution. It is our understanding that the third party is actively working with the customer and ************** to reconcile Ms. ****** transactions as a user of the third party solution.

   

  Please feel free to communicate this to **************. We expect that she and her employer can work with the third party to resolve the matter.

   

  As always, UKGs support team is available to assist our customers upon request, as UKG is committed to providing quality service to its customers. We will continue to work in good faith with our customer to resolve any issues that it may be experiencing with the third party as referenced in the subject Case.

   

  Based on the above, it is our request that you close out this matter as favorable for UKG.

   

  Please advise if you need any additional information or documentation in order to finalize this matter. Additionally, please do not hesitate to contact the undersigned if you have any questions or concerns at my direct contact information, provided below.

   

  Kind regards,

  ***********************

   

   

  *********************************** | V.P.  Assistant General Counsel

  Ultimate Kronos Group

  T: ************ | M: ************

  ****************************************************************
  ************************************************

  Our purpose is people.
  www.ukg.com
  Follow UKG: LinkedIn | Twitter | Facebook

  
  

• Initial Complaint

  03/17/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I was reached out by their legal *** team in regards to my pervious employer as they found back pay owned to me and had me sign a ***58 to which the check was pushed back by my bank and now Over drafted and took all my money from my bank account. Attached is the signed ***58 which states the employer would not retaliate for taking this money and now I'm currently negative in my bank. I cant afford rent or even food and will be given fees for over drafting I cant pay. 'Dear ****: The U.S. ********** of ***** (*** or **********) recently completed an audit of certain positions. Specifically, the *** investigated whether those positions were properly classified as exempt from overtime during the time period from January 8, 2019, to date (the Audit Period). The *** determined that a position you held during the Audit Period was misclassified as exempt from overtime. Therefore, the *** determined that you are owed back overtime wages. Enclosed is the *************-58 Form explaining the terms of your gross back-pay. This back-pay is taxable income and therefore, deductions will be made for withholdings and employment taxes. This amount owed to you was calculated by the *** based upon the findings of their investigation. Please review and digitally sign the ***58 form and return to the UKG Legal ********** by March 3, 2023. The choice to sign the document is completely yours. Your check will be overnighted to you on March 13, 2023, after receipt of your signed ***58 form. Unless you indicate a different address below your signature on the WH58, the check will be overnighted to the address we have on file. After that date, the funds will be remitted to the ********** of *****. If you have any questions, please email *******************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩