ComplaintsforYelen Law Offices, P.A.

• Initial Complaint

  10/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This office was referred to me to help me with a traffic citation I got driving to Georgia on April 10th. Unfortunately I lost the actual ticket and I hired this office to help me handle the ticket. The attorney told me I needed to pay at that moment to have him start the research. I never heard from them. I have called more than 20 times which the receptionist ******* answers the phone, then tells me he will email the attorney my details and when I pressed and tell him this has been going on for 5 months he hangs up. I have spent a lot of time dealing with this as I had to do my own research and handle the citation myself.

  Business response

  11/29/2022

  Unfortunately, the statements made are not completely accurate.  **************** contacted me about a ticket he received in **.  It is true that he lost the ticket, and I advised him that unless we know specifically which court the ticket is located out of in GA, we cannot do anything regarding the ticket until we find out.  I spent a great deal of time with him on the phone giving him suggestions on how he can try to locate the court.  I advised him once he located the court, to let me know.

  He contacted me back and advised that he could not locate the court, and he needed my help to locate the ticket.  I told him I would have to charge him for that.  I also told him that there are thousands of courts in GA, and I will be limited by his thoughts of his approximate location in GA when he received the citation.  I charged him $200 to spend time trying to help him locate the ticket.  This fee was only to help try to locate the ticket, and not for handling the ticket, and he was quite aware of this.  I also advised him that I could not guarantee that I can find it.  But in worse case scenario, he'll get a suspension notice from **, and at that point, we will know where the court is in GA, and we can then determine how we can fix it. 

  We spent several hours or more trying to contact every court we could find in over 5 or 6 different counties in GA that we thought may be where he got the ticket.  Every court told us that they did not have a ticket for him in their sytem.  We advised him multiple times that we could not locate the ticket, and that there are no more courts for us to attempt, based on the location he said he was certain he was.  We told him to contact back once he receives a notification from the court about the suspension, and then we can discuss how we can help further.

  At this point, he demanded his money back, because we could not find his ticket.  Unfortunately, we told him we cannot give him his money back, because we already spent hours try to search for his ticket, and that is what he was paying us to try and do.  The fact that we were not able to locate it was not because we did not try or do anything.  For this reason, no refund was, or is, warranted.

  Thank you.

  Customer response

  11/30/2022

   
  Complaint: 18134147
  
  I am rejecting this response because:
  once I paid I never received a call from the office. Although the attorney told me he would need to charge me for searching the ticket, not once I got an answer telling me he didnt find the ticket. I called more than 5 times and the receptionist told me the same thing, I need to take your information and email the attorney for the progress. By the third time I called and got the same answer from **************** told him he had done that and never had received a resolution nor an answer whether they found or not the ticket. Not once was I reached by anyone in the office being told they tried and called any court trying to find the ticket. If they would have communicated and being told they did research I wouldnt be expecting my refund. I expected documentation on when they reach me. 

  
  Sincerely,
  
  *****************************

  Business response

  12/08/2022

  I can understand if **************** is upset because we did not contact him back.  But I don't believe that to be accurate.  He did call numeorus times and spoke to my assistant.  I advised my assistant to let **************** know that we were attemping to locate it, and that we have tried many places, but still did not find it at all.  I am sure that my assistant told him that, because there would have been no reason not to. 

  But after that, I had my assistant call courts also.  I had him double check the ones I did, and I had him check about ***** other courts in about 6 different counties.  He spent time checking all of them, and so when **************** called him back to find out, my assistant did not need to check with me, as he was doing the checking on his own, and he would have advised **************** the same thing, that we still have not located it, and there is nowhere else to check.

  **************** was advised that at that point, he should contact us back when he received any communication from the court, or if he received any notification from the ** DMV about a suspension because of the ticket.  At that point, we would know what court it is out of, and then we can help to fix it.

  To my knowlege, **************** never called back to let us know.  I don't believe that he was not informed by us or that he was not aware of the work we were doing.  I feel he is upset because we were unable to locate the ticket.  This is all I can say on the matter, and I cannot reply any further.  If **************** happens to still need help with the ticket itself, and if it has not been resolved, we are still happy to help him.  Otherwise, this will be our last response, because unfortunately, there really is not anything else to say.

  Thank you.

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