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ComplaintsforPools By Design Build & Construct , Inc
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Complaint Details
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Initial Complaint
05/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This contractor was hired to build a pool, deck, pergola and outdoor kitchen. The deck has multiple sunken stones, the kitchen caught fire 3 times and the quartz have broken 2 times. Contractor fixed all the issues once. When it all happened again, they advised that it was not their responsibility and stopped responding to calls/messages. The ground wasnt properly prepared for the stones. Therefore its sinking. The kitchen was not built properly. The grill is too close to combustible materials making to catch fire. The quartz keeps cracking due to the heat from the grill and fires. This is all the **s responsibility. They hired unreliable subcontractors and they dont want to assume responsibility. I hired the ** and not the subcontractors. Therefore, its not my responsibility to chase subcontractors.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.