ComplaintsforAce Remodeling & Roofing
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We were trying to contract for roofing work. After we agreed on a timeline and price, we submitted a deposit of $5000 for permits and materials. After waiting 6 weeks, the contractors did not respond to inquiries. When asked for a refund, they noted we could get it back. However when I met in person to discuss the delays, I was told it would take months to return it. I was referred to said owner Randy, but he had no knowledge of his workers practices.Business response
07/22/2022
Business Response /* (1000, 5, 2022/05/18) */ You have the wrong roofing company. Our owner is not 'Randy" and we have no business in the state of California. Please remove the complaint and refile on the correct company.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.