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ComplaintsforJacobs and Thatcher Dentistry, PLLC
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Complaint Details
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Initial Complaint
08/19/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I am seeking compensation of $1910 for incorrect information to make proper decision. I had $3500 of dental work completed with Jacobs and Thatcher Prosthodontics & General Dentistry. I was told by their insurance person they accepted my insurance, Ambetter, but I would need to pay them and they would submit claim.July 1st I had a cleaning/check up for approximately $360. Fully covered by my Dental plan. I paid this with a credit card. They took my Dental insurance information to file a claim. I had additional dental work completed on July 19 for $3100. 50% of this should have been covered. I paid this with a check. Prior to getting the second procedure done I asked about my first claim. They said the claim was submitted. I have yet to be reimbursed. I followed up several times and they said they submitted the claim. I called again on August 17th, the person I was working with left and the replacement says they do not take my insurance and a claim was never submitted.Business response
09/14/2021
Consumer Response /* (2000, 12, 2021/09/10) */ This case can be closed. Good news! Jacobs and Thatcher Prosthodontics & General Dentistry will reimburse me in the amount that the insurance company would have paid. I received a call directly from Dr. T. and he apologized for the mishap and would have his accountant write a check this weekend. I am pleased with the outcome and my new crowns feel and look great.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.