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ComplaintsforAimPoint Golf
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Complaint Details
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Initial Complaint
04/07/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchased a DVD in the amount of $49.99 on the AimPoint website on 3/27/22. The company has drawn that amount from my checking account. I haven't received confirmation that the order was received, nor have I received the product. I have sent an e-mail message to the 'contact us' area on the website on 3/27/22, and another e-mail address ([email protected]) I found on 4/5/22. Neither of these messages were returned. There is not a phone number listed on the website that I can call. I have searched the internet for a customer service number to AimPoint. I couldn't find one. I'm looking for communication from AimPoint as to when my DVD will arrive. At present, I'm left with feeling they have taken my money and I will not be receiving the DVD. The website for AimPoint Golf is: https://aimpointgolf.com/Business response
05/26/2022
Business Response /* (1000, 11, 2022/05/13) */ Emails to the customer were going into a spam folder. Issue has been resolved. Consumer Response /* (2000, 13, 2022/05/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) The return e-mail was discovered in SPAM. However, there was still an issue with accessing the product after receiving the e-mail. In total, it took 5 1/2 weeks for the matter to be resolved due to lack of communication on the part of the business.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.