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Find a Location

DVC Resale Market, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforDVC Resale Market, Inc.

    Timeshare Resale and Rental Marketing
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.97/5stars

    Average of 130 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/9/2015

    Years in Business: 10

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    This company brokers the purchase and sale of Disney Vacation Club Memberships.

    Business Details

    Location of This Business
    1921 Maguire Rd Ste 103, Windermere, FL 34786-7939
    BBB File Opened:
    6/18/2014
    Years in Business:
    10
    Business Started:
    6/1/2014
    Business Started Locally:
    6/1/2014
    Business Incorporated:
    5/16/2014
    Accredited Since:
    6/9/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    9:00 AM - 12:00 AM
    T:
    9:00 AM - 12:00 AM
    W:
    9:00 AM - 12:00 AM
    Th:
    9:00 AM - 12:00 AM
    F:
    9:00 AM - 12:00 AM
    Sa:
    9:00 AM - 10:00 PM
    Su:
    9:00 AM - 10:00 PM
    Business Management
    • Latoya Cotton, President
    Contact Information

    Principal

    • Latoya Cotton, President

    Customer Contact

    • Latoya Cotton, President
    • Scott Kauffman, Secretary
    Additional Contact Information

    Fax Numbers

    • (407) 210-0112
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Timeshares

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/09/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Original offer date of my timeshare May 12,2023. Prior to this Rafael M**** never went over the right of refusal with me. when I asked my agent Andy B**** said he was 74 years old and only worked part time. Ivette N***** told me in a phone call that Andy knew better to have gone over this with me.I was told to just relax by Rafael and this was the business. I gave Andy B**** my husbands email to send me emails during this process. Then this weekend I found out that Andy had called my husbands phone leaving 7 messages about this sale and wanting me to sign the finally paperwork. My husband’s name isn’t on the contract. My husband ask me why is he calling him. Then Ivette sent me a text about canceling the sale if I didn’t sign the paperwork on 8/2/23 from a text ************ Now they are sending me a bill for 1850 for commissions and 150 to the title company and are saying I am in default. I also asked for copies of the dollar amount on the sale twice and they said they couldn’t find my account. When they sent me the email. Andy B**** had no right talking to my husband about this sale of my timeshare.They just didn’t represent the sale of my timeshare properly. I have paperwork to document all of this information from emails and phone calls.
    Read More

    Customer Reviews

    130 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kadie M

    5 stars

    05/11/2024

    This was our first time using DVCRM and it has been such an easy smooth process so far! We had ****** as our agent and she has been wonderful to work with. Extremely knowledgeable, responsive, and helpful! We will definitely be back to add on more contracts in the future.

    Local BBB

    BBB Serving Central Florida

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