ComplaintsforWynpoints Resort Rentals Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid for a trip and never got it.I spoke to *****, during Covid, he said I had three years to book.I could never reach anyone again.Business response
05/17/2024
Have the person refer back to their contract.Customer response
05/19/2024
I spoke to *****, he told me I had 3 years to book. This was the beginning of the pandemic. I havent spoken to a live person since. I called and reached an answering machine that said leave a message. I never got a call back. Then the number is no longer working.Customer response
05/19/2024
I know the contract said I had a certain time limit, but when the pandemic hit, I spoke to ***** and he said it was extended and within that time within the three years, I tried reaching them over and over and over and I never got anywhere and theyre telling me to refer back to the contract Well thats still not helping me. I like my money back or if theyre still in business maybe they can give me that trip to ******* that was paid for please tell me what to do next.
Please tell me what to do next Thank you so very, very much
Customer response
05/20/2024
Complaint: 21660769
I am rejecting this response because: Date Sent: 5/19/2024 11:48:20 AMI know the contract said I had a certain time limit, but when the pandemic hit, I spoke to ***** and he said it was extended and within that time within the three years, I tried reaching them over and over and over and I never got anywhere and theyre telling me to refer back to the contract Well thats still not helping me. I like my money back or if theyre still in business maybe they can give me that trip to ******* that was paid for please tell me what to do next.
Please tell me what to do next Thank you so very, very much
Sincerely,
*******************Customer response
05/31/2024
Can I know there new name. I dont understand, does that mean they will not honor their word. What ***** told me.Customer response
06/03/2024
Date Sent: 5/31/2024 1:21:06 PM
Can I know there new name. I dont understand, does that mean they will not honor their word. What ***** told me.Business response
06/03/2024
Thank youCustomer response
06/07/2024
Im sorry. I dont see a response from the business.Customer response
06/10/2024
Complaint: 21660769
I am rejecting this response because:Date Sent: 6/7/2024 4:06:49 AM
Im sorry. I dont see a response from the business.
Sincerely,
*******************Business response
06/10/2024
I cant read what they uploaded nor what I can see of it do I see my company name anywhere. They need to provide the entire contract to show proof including all the terms and conditions that they initialed Before anything will even be submitted for considerationCustomer response
06/12/2024
Payment made to wynpoint rentals for a trip to ************;Customer response
06/12/2024
Complaint: 21660769
I am rejecting this response because: Date Sent: 6/12/2024 12:54:37 AM
Payment made to wynpoint rentals for a trip to ************;
Sincerely,
*******************Business response
06/12/2024
I need the contract I find it funny that they dont want to send the contract because they know that they are not entitled to a refund. This is going to be my last and final answer and I want this case closed if they dont provide the proper documentation with the full contract.Customer response
06/12/2024
This is all I got from *****. This was a very valuable ******* Never Zelle anyone unless you know the person. I learned that the hard way I got a flyer from someone I know. They got it from their from their job. They had gone on trips before with you guys. I didnt know any better. I wanted to go to ******* so I called the number off. The flyer paid with *****. The only receipt I got was the one I sent to you and I will send it again and I was in contact with ***** and he assured me that everything was just fine and then when I tried to reach you, nothing.Customer response
06/12/2024
This is all I got from *****. This was a very valuable ******* Never Zelle anyone unless you know the person. I learned that the hard way I got a flyer from someone I know. They got it from their from their job. They had gone on trips before with you guys. I didnt know any better. I wanted to go to ******* so I called the number off. The flyer paid with *****. The only receipt I got was the one I sent to you and I will send it again and I was in contact with ***** and he assured me that everything was just fine and then when I tried to reach you, nothing.Customer response
06/12/2024
Date Sent: 6/12/2024 11:03:43 AM
This is all I got from *****. This was a very valuable ******* Never Zelle anyone unless you know the person. I learned that the hard way I got a flyer from someone I know. They got it from their from their job. They had gone on trips before with you guys. I didnt know any better. I wanted to go to ******* so I called the number off. The flyer paid with *****. The only receipt I got was the one I sent to you and I will send it again and I was in contact with ***** and he assured me that everything was just fine and then when I tried to reach you, nothing.Business response
06/12/2024
They are clearly intentionally not sending the entire contract where it shows the terms and conditions that each client must sign which will show proof that they are not untitled to a refund nor did they purchase travel insurance for Things like Covid
please close this unwarranted case
Customer response
06/13/2024
Its sad that they find anything funny about this. I guess thats how scammer scam. Because I dont find anything funny about thisInitial Complaint
07/13/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a vacation to Aruba through this company. Everything has been paid for including the airline fees. I was told that I have 3 years to take this vacation, after I rescheduled it once after having surgery. It's been about a year and a half since I last spoke with this company and I am now ready to take my vacation. To my surprise, none of the contact information is valid. I would like to take my trip or be refunded.Business response
08/12/2022
Business Response /* (1000, 5, 2022/07/13) */ Please ask the customer to provide her contract where it says 3 years as my company doesn't offer 3 years. Aside from that please ask to have them provide the trio insurance which she would have had to purchase in order to get a extension. We don't offer any kind of refund unless trip Insurance was separately purchased. I'm addition it was no fault of our own that she was scheduled and unfortunately had to cancel due to surgery, but that also would have required her to have purchased trip insurance to cover something like that as well. I'm sorry but until the proper documents are provided I can't help her. Thank you WynpointsInitial Complaint
02/09/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unresolved
Reserved a vacation, paid $792.00. Vacation was cancelled by Wyn due to pandemic. Have not been able to contact anyone for over 2 years. Would like refund or rebook vacation. No phone numbers or email addresses are valid Wynpoints.Business response
02/24/2022
Business Response /* (1000, 8, 2022/02/24) */ Refunds for customers that purchases travel insurance is the only way refunds will be honored. Please ask the customer to send a email to the email listed on their contract. Requesting a booking date with their contract number and name in the email. We have extended vacation dates to Eligible customers. Everything needs to be in writing...there are no phone calls being accepted for extension requests. Consumer Response /* (2000, 10, 2022/02/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their response however I have emailed them several times and never have received a response. I will wait again for response, if none is received, I will open this case again. Thank you Consumer Response /* (3000, 14, 2022/03/09) */ Paid $792.00 for a vacation, unable to get in contact with company since pandemic started to book travel. Previously closed issue with BBB, company stated to email them, I have emailed them more than multiple times and still NO one has contacted me.would like to book vacation or get refundInitial Complaint
08/25/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I purchased a corporate travel deal through this provider in 2018 and have not been able to solidify my travel dates or resort location with them. I was initially told by them that I had a 2-year time frame to confirm travel dates. I outreached them in 2019 to confirm dates for early 2020, then the COVID pandemic occurred. I was told by them that they are not booking at dates at that time (early 2020) and to reach back out to them mid-2020, i did so and they still had travel restrictions on non-domestic locations but assured me that although I am within my 2 yr period of confirming dates, they will still allow me to book dates past this time frame due to COVID and to outreach again a later time. Fast ward to recently (spring 2021) I am no longer able to communicate with them or receive any form of response back to my emails. They are no longer responding to my emails and the phone numbers they initially provided me are now inoperable.Business response
09/17/2021
Business Response /* (1000, 5, 2021/08/27) */ Complaint Case #:********* Consumer: ********** To whom this may concern: All our contracts and website terms and conditions recommend our customers purchase travel insurance. The pandemic is still effecting travel and until things are back up and running normally we are not traveling customers. We are offering extension options to customers that qualify. Please have the customer write a email to the email address on their contract not to call and once we are traveling customers again we will be reaching back to them. There is no time line on when that will happen...especially with the new Covid wave and variance plus restrictions are being put back in place all over again. We are at the mercy of the opening up of discounted travel from our contracted resorts and it is out of our control. No refund option is available on the package. Thank you Consumer Response /* (3000, 7, 2021/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello - I have sent emails to the email address on the contract, with no response back the agency. Business Response /* (4000, 9, 2021/08/30) */ Please have the customer write a email to the email address on their contract not to call and once we are traveling customers again we will be reaching back to them. Thank you
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.