Business ProfileforArmstrong Air & Heating

I purchased a condo on 05/20- The Home Inspection on 05/02 showed the ** required the coils to be cleaned. I contacted Armstrong ** and spoke with ***** and request the service to flush the **. Please keep in mind, that I have the ** flushed in my existing home every 2 years. On05/28 the technician arrived and spent time outside and 40 minutes taking pictures of the **. Then he called me to tell that he was going to cut a pipe & add a joint to it. I immediately let him know that I didn't want any pipe to be cut, I wanted the Coils to be flushed, he mentioned he would not charge me anything to cut the pipe. Again, I told him that I didn't request service to cut the pipe, the service request was to flush the **. A few minutes later I went to check on him &he had a vacuum hose, I told him that was not the proper tool to flush it. He said he was cleaning first. I immediately went through my phone to find a video of my other home ** being flushed back in 2022,once I found the video I showed it to him, and he said he didn't have that equipment but had brushed it with a small broom. I was very upset and immediately called Armstrong and left a msg for *****.Upon that the technician told me that Armstrong don't let employees flush the ** on a 1st visit and make employees do maintenance and he said " we need to make a living at the end of the day". I reply "yes, but it should be the ethical way without deceiving customers" . As looked inside the small closet, I noticed he had cut the pipe and put a joint even though I told him "not to". I feel so deceived. He didn't have the tools to flush the **, he deceived me the entire time. In the end, he said he couldn't leave until I paid for the maintenance service & for me to fight with the office after. He then proceed to make me sign his phone on 3 occasions: 1- for the $120, the second time he said he needed my signature for the complaint, but his phone had an empty screen, I could not read anything. I refused to sign the 3rd