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ComplaintsforBraxton Waterleigh
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Complaint Details
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Initial Complaint
02/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Applied to this apartment complex in November of 2022. The application fee was $75. If approved, I was aware that the administrative fee is an additional $300. I was not approved, yet am still being charged $375. I don’t understand how a $300 administration fee can be charged when zero paperwork had to be administered, since I already was charged a $75 application fee and not approved for move in. I have also disputed this “collection” on my credit report, as well, as it is inaccurate and false credit reporting. I have no problem with the $75 application fee, but the $300 “administration fee” must be adjusted accordingly.Business response
03/20/2023
Good afternoon,
We have received the complaint and unfortunately all our application and administrative fees are non-refundable. Our application fee at the time was $75 per person and a $250 administrative fee was collected to process the application. Due to the payment being returned as insufficient funds, it added an NSF fee of $50.00 making her total delinquent amount due $375 as you can see from the ledger attached.
Per the application all fees collected are non refundable which you can find signed by Tiffany Vidal.
Please let me know if you need more information.
Kind regards,
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.