Business ProfileforMark Appliance & Refrigerator Repair

I hired Mark Appliance Repair to diagnose an issue with my GE Profile oven (Model: ***********) that was not heating evenly. However, the experience was far from satisfactory. Upon the technician's visit, my oven, which was working albeit not heating evenly, ended up completely non-functional. The control panel, which was previously responsive, became unresponsive during the technician's diagnosis. I found it rather coincidental and distressing that a functioning component would cease its operation during the technician's examination. Furthermore, I was informed that the problem was with the Control Panel. However, from my own research on GE's website, uneven heating typically relates to calibration issues rather than a control panel failure. I felt there was a lack of thorough and accurate diagnosis. The company's response to my concerns was dismissive. Instead of addressing the new problem that arose after the technician's visit, I was told "such things happen" which I found unprofessional and unsatisfactory. It's crucial for businesses to be accountable, especially when there's a clear sequence of events pointing towards potential oversight or error on their end. To anyone considering their services, be wary and ensure you document the state of your appliance both before and after their service. I hope my experience is an isolated incident, but I felt it was essential to share my story so others can make an informed decision.