Business ProfileforJSI European Specialist Inc.

This business has become an absolute joke, no longer accepts **************** because they have screwed over so many customers, has no sense of accountability nor ethics, has an alignment machine that no longer works properly, and worst of all, they hire subcontractors to work on your vehicle at their shop without telling you. They tried charging me an extra $75 "diagnostic fee" when I'm the one that diagnosed it and asked them to look at it and let me know. They claim I agreed to pay this fee that was never mentioned to me. The subcontractor technician's complex diagnosis worth $49.99... "belt tensioner and idler pulley make noise". LOL! I dropped my vehicle of at 10am August 25, 2022 and it was scheduled to be ready by the end of the day. I checked my dashcam and the shop never even touched my vehicle once all day until they pulled it inside before closing that night. When I went to pick up the vehicle today, August 26, 2022, they lied that they never promised me when it would be done and what would be done for what amount. They refused to take **************** and even after charging my ****, the owner Jovany D******* got in my face and tried to intimidate me to not write any note on the invoice documenting the dispute. Winter Garden Police Department was dispatched to the shop around 12pm and Jovany was forced to provide me a receipt and give me back my keys. They were so pissed! They thought they could strongarm me after engaging in fraudulent misrepresentations, but luckily they have not switched to cash only yet. I would not recommend this shop to anyone. If you ask the right questions and ensure you are an informed consumer than you would literally be better off going to Fields BMW where they are actually specialists and not subcontractors working on your vehicle a day after it was promised to be ready for pickup. See the attached invoice, receipt, and picture of the inspection report listing the technician as Michael, Subcontractor.