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ComplaintsforWinter Oak Funeral Home & Cremation
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/23/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
WHEN I WAS MAKING ARRANGEMENTS FOR MY HUSBAND'S REMAINS I SPECIFICALLY TOLD ROBERT H*****, COORDINATOR THAT I DID NOT WANT ANY NEWS OF HIS PASSING IN ANY PAPER OR ON-LINE. HE ASKED WHAT MY HUSBAND',S INTERESTS WERE AND HE SHOWED ME A GRAPHIC OF POKER CARDS AND I SAID ABSOLUTELY NOT. HE DID NOT RESPECT MY WISHES. THIS TOOK PLACE ON 01/10/2022. I WAS ALSO COERCED INTO PURCHASING 12 COPIES OF THE DEATH CERTIFICATE WHICH I WAS TOLD WERE ABSOLUTELY NEEDED AND ALL I NEEDED WERE 2 ORIGINALS AS ALL THE BANKS, CREDIT CARDS, ATTORNEYS ETC. ALL MADE THEIR OWN COPIES. THEY ALSO WOULD NOT DELIVER THE REMAINS ALTHOUGH IN THE CONTRACT IT STATES THERE IS 0.00 CHARGE FOR DELIVERY. WHEN I WENT TO PICK UP THE REMAINS I TOLD ASHLEY THAT I SAW HIS NAME IN THE ORANGE OBSERVER OBITUARY AND SHE SAID SHE'D SPEAK TO ROBERT BUT NEVER CALLED ME BACK. THEN I FOUND OUT THAT ON-LINE THAT UNDER MY HUSBAND,S NAME WERE 3 REFERENCES TO MY HUSBAND'S PASSING FROM LEGACY, FRONT RUNNER AND ECHOVITA. I EVEN SAW THE POKER IMAGE BUT THAT WAS REMOVED. THIS TRULY IS POOR BUSINESS AND A BREACH OF TRUST AT THIS TERRIBLE TIME. , FRONT RUNNER AND ECHOVITA, WHOEVER THEY ARE I DON,T KNOW. I EVEN SAW THE POKER IMAGE BUT THAT WAS REMOVED.Business response
04/18/2022
Business Response /* (1000, 5, 2022/03/24) */ Thank you for the opportunity to respond to this complaint. We understand that this is a very emotional subject, due to the death of Ms. ******'s husband. We were truly surprised by the BBB Complaint; we have been in business for almost 8 years and have a 5-star review and have never received a complaint of this nature. We will honor Ms. ******'s request; we do not want to cause her any more discomfort. So, we will credit her back the $55.00 for all of the death certificates and we have already removed the name from our website. We send her our deepest apology for this misunderstanding and wish her all the best on her healing journey. Our intent is Always to Honor our Family's request. Sincerely, John M. R***** Owner of Winter Oak Funeral Home Consumer Response /* (3000, 7, 2022/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) My husband's name is still on several websites mentioned in the initial complaint. The total cost for the death certificates was $100 not $55. This would be the full refund. Business Response /* (4000, 9, 2022/03/30) */ I have attached a copy of the Contract for Ms. ******'s review. The death certificate charge totaled $65.00. I stated we would reimburse $55.00 because she would have had to purchase at least (1) death certificate for her records at a fee of $10.00. The Cremation Permit is a totally different fee it is a $35.00 charge that goes directly to the State of Florida. So, if Ms. ****** is adding the $35.00 permit fee and $65.00 death certificate fee that would total $100.00. We will honor Ms. ****** amount and Credit her $100.00 as good will. As far as the other websites we have not control over them. Mr. ****** has been removed off our website as requested. Consumer Response /* (2000, 11, 2022/04/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Their simple cremation is advertised as $895 to include everything but the urn. If my wishes were adhered to it would have avoided all this unnecessary trouble. However, I accept their settlement and appreciate the sincere apology.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.