ComplaintsforOrlando Discount Tickets USA

• Initial Complaint

  03/22/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Booked a ticket package and stay through this company requiring a time share presentation attendance to receive a deposit refund Completed the presentation and requested the refund. Have been unable to have the refund process. Our calls are ignored and hung up on. When we requested the refund from another phone number they said they would process then we received additional charges to the card they had on file and he signed up for specifically for this vacation. Eventually had to create a credit dispute, as soon as we did we received an attempted charge notice that failed because a the old card number was used. This company was the only one that had the card number on file. They do not respond to calls or follow through on promised services.

  Business response

  04/20/2023

  Dear   ****** ****** * ***** ****** 
  Order ********
  
  Your Security Deposit refund is completed after Vacation Village Parkway Authorized to release your deposit after your check out date ,

  Refund Completed : March 21 -2023 

  Refund Authorized : March 6 - 2023 

  Deposit Amount : $350,00

  REFUND : $350.00

  As you can see in your email the refund process take 7 - 10 Business days to be completed in our end   and your bank will take 2-3 days 

  to release your funds .  We received a call on April 6 from your phone number * **** ********  ,  conversation call last for 20:52 (Screen shot and recorder conversation Attached ) ,  after our customer 

  service rep  confirmed with Vacation village at parkway the  refund process  and you received an email with the confirmation for this process (  Email attached ) ,  a second call from same number * **** ******** April 14 at 11:25 

  completed by our customer service rep informing you the  refund process is in progress (Screen shot and recorder conversation Attached ).

  REFUND COMPLETED : March 21 -2023  ( email sent to you on April 21 attached ) .

  You started a Dispute in April 25 - 2023 with no reason  because funds were already release to your bank  ( Screen Shot from our merchant system showing the date ).

  Our apologies if you were not satisfied with the refund process but is  the resort policy and we jus follow guidelines,  for Domestic cards take up to 10 business days and for international cards 

  take 20  business days .

  After we  review your case owe suggest to contact your Bank Customer service department to clarify why the hold your funds for a long period and

  why the start a dispute process after  the full refund it was completed .

  I hope all the information clarify all your concerns ,  if you have any additional questions don't hesitate to call us at 1800-230-6991 

  Regards ,

  ODTUSA TEAM 

   

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