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TML Group LLCThis business is NOT BBB Accredited.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/21/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
*************************** of ******* ******************* on July 10, 2024 my company puchase a business opportunity through the mail, called Money Mentor for $1,997.00 dollars for an income, to this date Aug. 19, 2024, the company hasn't meet it's business proposal. I'm requesting a refund, for the refund to be credited back in my account. Thank-you Please respond.******* ******************Business response
09/04/2024
We have reached out to ****************** by email and by phone on several occasions. However, he has not responded to either and the voice message was full. For the fastest service, we recommend our customers call our customer service hotline for all product support and customer service inquiries. Regarding the purchased product, we have provided all the product materials and access with full one-on-one personalized support, which was not taken advantage of by ******************. Participation is vital to success. As we strive to always have 100% customer satisfaction and as a courtesy, we have refunded ******************. We see this matter now as closed.Customer response
09/05/2024
Complaint: 22164897
I am rejecting this response because: my account hasn't been credited for the $1,997.00 Thank-you
Sincerely,
***************************Business response
09/11/2024
We have contacted ****************** today by phone. It can take a couple of business days for the refund to reflect. We confirmed he did receive his refund, Thank you.Customer response
09/12/2024
I wish to close this case I have received my refund. Thank-youCustomer response
09/12/2024
Better Business Bureau:I wish to close this case I have received my refund. Thank-you
Sincerely,
***************************Initial Complaint
06/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Requested information regarding the company, paid $49.95. If I caould not use information return all material to them and I would be refunded the $49.95 Sent material back via registered mail. Called them several times regarding refund. once told money returned to e via check but am still waiting for check.Business response
09/04/2024
Hi *****************,
We see in our records your check was issued and sent to you on 6/12, however you posted this message on 7/18. If you would please contact our office at ************ if you did not get your refund check. We are having our accounting department also check to see if it was cashed. As always for the fastest service we recommend contacting our customer service directly through our provided contact details. Thank you.Business response
09/05/2024
Hi BBB,
We have checked on ********************* refund check.
Refund Check #**** to ********************* was cashed on 6/17/24
She was refunded. I would like to append this to the response to the customer if possible. Thank you.Initial Complaint
06/06/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Business is sending unsolicited mail to an address at which I have never lived.Business response
09/04/2024
Thank you for notifying the BBB of your issue, however we just received it. We always recommend to contact us through the contact details on the flyer for fastest service. We have ensured that you have been removed from our mailing list. In addition it could be an error during print. Thank you again.Initial Complaint
02/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
6/17/22 $4.95 6/17/22 $77.00 7/6/22 $497.00 7/7/22 $197.00 7/9/22 $47.00 7/24/22 $86.95 7/28/22 $29.95 8/9/22 $47.00 8/26/22 $29.95 9/9/22 $47.00 These are the transactions that have transpired between Jim Samson and I during the past year. I have paid for multiple products without receiving what I paid for. I have paid for his phone number 3 different times and still haven't been able to reach him to receive my products. I would like to get my money back on everything that I paid for and haven't gotten. I would also like to get his phone number that I paid for as well as the gas report and instant loopholes. I have written him a letter directly with no response. I appreciate your help on this matter. You may reach me at ************ or my email at *************************Business response
02/22/2023
Hi Stephen,
We have tried to contact you on ************ (this goes to voicemail that is not setup, we tried to text the number it says its not valid.)
We see that you purchase several items from our company. A couple of the charges I found tracking for which is attached for our Chirp program $497 and Code Breaker $197. We see you signed for the packages. We can provide full replacement products and some bonus product as courtesy. Some of the lower cost items we send by first class so I do not have tracking on those but we see printed labels with ship statuses.
You can contact us directly at *********************** and ************ 9am to 5pm est.
We value you as a customer and we are here to help.Initial Complaint
01/05/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a program called "Insider Payout" in September 2022. My credit card was charged $4.95 in September, $29.95 in October and November but I never received any program materials. I honestly forgot about it until mid December. Noticed the charges on my credit card. I called the company on two numbers (321-274-1009 and 321-221-1113) three times a week for two weeks and left messages when possible on the 321-221-1113 . The other number did not let you leave a message. I also sent several emails to Inquires@The ***************. I got no response from anyone. I had to call my credit card and file disputes to get the charges refunded. The Company needs to refund these charges to my credit card company. I also need the company to respond via email * ************************* to explain this problem!Business response
01/11/2023
Contact Name and Title: Customer Service
Contact Phone: 321-221-1113
Contact Email: [email protected]
Hello,
We have left a voicemail and sent an email to the customer twice in December of 2022.
We shipped the requested replacements via USPS **********************, they were delivered after the holidays on January 5th, 2023.
At the time, we also cancelled the subscription and issued a refund for the pending December shipment.
If the customer wishes to receive a refund for the September - November charges, they will need to return the replacement package received on January 5th, 2023.
We are unaware of any issues until notified by a customer, however, we have taken the necessary steps to rectify the issues with this specific customer.
Thank you,
Customer Service
321-221-1113Customer response
01/11/2023
(The consumer indicated he/she ACCEPTED the response from the business.)
Hello Valerie,
I received no calls from you in December. If someone there called they should have left a message. As far as emails go, I am extremely diligent in reading and responding to my emails. I did not receive any emails from The MIdas Legacy concerning our situation here. If I had I would have been more than happy to work with you to resolve this and keep program on track.
If I had heard from you I would not have gotten the BBB involved.
That being said I would like to continue the program because I believe it has great potential. Please let me know if you can reset me back up and send me the 4th set of the program.
If you have any problems doing this please email or call me at ************ and leave me a message if I don't pick up the phone.
Sincerely, **** ******
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Customer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.