ComplaintsforTML Group LLC

• Initial Complaint

  06/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Business is sending unsolicited mail to an address at which I have never lived.

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have never contacted this company, but I'm already receiving their scam information in my protected address. My address is protected. I don't know how they got my name and protected information. They need to CEN to assist at once I want nothing to do with them. The police have warned about this company. They need to stop contacting me immediately or I will contact the ****

• Initial Complaint

  02/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  6/17/22 $4.95 6/17/22 $77.00 7/6/22 $497.00 7/7/22 $197.00 7/9/22 $47.00 7/24/22 $86.95 7/28/22 $29.95 8/9/22 $47.00 8/26/22 $29.95 9/9/22 $47.00 These are the transactions that have transpired between Jim Samson and I during the past year. I have paid for multiple products without receiving what I paid for. I have paid for his phone number 3 different times and still haven't been able to reach him to receive my products. I would like to get my money back on everything that I paid for and haven't gotten. I would also like to get his phone number that I paid for as well as the gas report and instant loopholes. I have written him a letter directly with no response. I appreciate your help on this matter. You may reach me at ************ or my email at *************************

  Business response

  02/22/2023

  Hi Stephen,
  
  We have tried to contact you on ************ (this goes to voicemail that is not setup, we tried to text the number it says its not valid.)
  
  We see that you purchase several items from our company. A couple of the charges I found tracking for which is attached for our Chirp program $497 and Code Breaker $197. We see you signed for the packages. We can provide full replacement products and some bonus product as courtesy. Some of the lower cost items we send by first class so I do not have tracking on those but we see printed labels with ship statuses. 
  
  You can contact us directly at *********************** and ************ 9am to 5pm est.
  
  We value you as a customer and we are here to help. 

• Initial Complaint

  01/05/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a program called "Insider Payout" in September 2022. My credit card was charged $4.95 in September, $29.95 in October and November but I never received any program materials. I honestly forgot about it until mid December. Noticed the charges on my credit card. I called the company on two numbers (321-274-1009 and 321-221-1113) three times a week for two weeks and left messages when possible on the 321-221-1113 . The other number did not let you leave a message. I also sent several emails to Inquires@The ***************. I got no response from anyone. I had to call my credit card and file disputes to get the charges refunded. The Company needs to refund these charges to my credit card company. I also need the company to respond via email * ************************* to explain this problem!

  Business response

  01/11/2023

  Contact Name and Title: Customer Service
  Contact Phone: 321-221-1113
  Contact Email: [email protected]
  Hello,
  
  We have left a voicemail and sent an email to the customer twice in December of 2022.
  
  We shipped the requested replacements via USPS **********************, they were delivered after the holidays on January 5th, 2023.
  
  At the time, we also cancelled the subscription and issued a refund for the pending December shipment.
  
  If the customer wishes to receive a refund for the September - November charges, they will need to return the replacement package received on January 5th, 2023.
  
  We are unaware of any issues until notified by a customer, however, we have taken the necessary steps to rectify the issues with this specific customer.
  
  Thank you,
  
  Customer Service
  321-221-1113

  Customer response

  01/11/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  Hello Valerie,
  
  I received no calls from you in December. If someone there called they should have left a message. As far as emails go, I am extremely diligent in reading and responding to my emails. I did not receive any emails from The MIdas Legacy concerning our situation here. If I had I would have been more than happy to work with you to resolve this and keep program on track.
  
  If I had heard from you I would not have gotten the BBB involved.
  
  That being said I would like to continue the program because I believe it has great potential. Please let me know if you can reset me back up and send me the 4th set of the program.
  
  If you have any problems doing this please email or call me at ************ and leave me a message if I don't pick up the phone.
  
  Sincerely, **** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩