Business ProfileforRavella

Christmas of 2023 I was traveling. When I returned home I received a gift purchased from Ravella. The size did not fit. I asked for a return and they said that the return window had closed. They claimed that they offered an extra week for the holiday, however, if a purchaser is planning ahead, and the receiver is traveling, there is no accommodation given. I spoke to their chat team (there is no way to reach a live person, no phone number, only an online chat)They apologized, for the companys terrible customer service policy. I attempted to pursue an exchange & purchased a more expensive item from their store. I shared my size, measurements, **************** They told me the ******* coat I selected would fit, and that while they dont have petite sizes, I should be just fine with the xs size. I had no option but to trust them. The chat system specifically says that those people chatting are fit experts. They cant help with customer concerns, but fit is right up their ally, so they say. So I invest double the original purchase, based on their employee recommendation. I took the time to say, if this wont fit, Id rather look at something else, they said it will fit. keep in mind, their product line is extremely limited & prices more than double the market for 80s style products. exchange options are limited. I ordered the coat. At 52 it was huge! The arms came down to my finger tips, the length was to my lower calf & the body was huge. It looked like an oversized robe, not attractive at all. This is their smallest size, & is appropriate for no less than 55 regardless of what they attempt to say to make a sale. I contact the online chat again immediately, & they refer me to email customer service. There is no option to speak with a live person. For the prices they charge, having excellent real time customer service is a must, yet they elect not to provide this service, which is a huge red flag. Buyer be ware. They dont care. want a full refund of $980