ComplaintsforIStorage
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Complaint Details
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Initial Complaint
05/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The elevator has been out for more then three weeks this is the fourth week, my items are on the second floor. I Am disabled so I can’t get items out of my storage. I can’t climb two flight of stairs. I have lost money because I had items I was selling but I had no way to get to them. This violates the ADA rules. I am also paying for a service I am not gettingInitial Complaint
06/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have leased a unit (****) at the location on********* since November 2019. I pay $110 per month. Until about two months ago, the facility was called ********, but iStorage recently took over. When iStorage took over, my problems began. Prior to May 2022, I had no issues. In January, I paid $330 for 3 months (Jan, Feb, Mar). In April, I paid $220 for 2 months (Apr, May). My next payment should not have been due until June 1, however, around May 3, I started receiving calls, emails, and letters in the mail saying that I was behind and that I still owed for May. This is also around the time the ownership changed. Since around May 9, I have called the facility, left voice messages, sent messages via their website, and sent emails...at least 50 times, probably more. I emailed copies of my email receipts showing that I made these payments. On May 20, after being frustrated at receiving absolutely NO responses to my previous attempts, I went to the facility in person. I spent about half an hour there speaking with the GM, explaining my grievances and showing her my evidence. She had me email my receipts again, I watch her print them. She said that she understood and explained that they were aware of billing issues related to the change in ownership. She told me she would have to escalate because my lease amount is above $100. I left that day feeling like the issue had been resolved. It has not. I have continued to get automated calls, texts and emails threatening a lien of my property if I did not pay $242, which includes June's amount due. I have not paid for June yet due to this unresolved issue. I even tried to pay on their site, but it would only take $242, not $110 that I owe. I tried to pay via a link sent on one of the lien messages, but that would only allow payment if I agreed to AUTOPAY, which was in the fine print. I've continued to leave messages to no avail. No calls have been returned. No emails responded to. I'm at my wit's end.Business response
07/20/2022
Consumer Response /* (2000, 8, 2022/07/05) */ Hello. I have heard from the business & the issue was resolved.
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Contact Information
Winter Garden, FL 34787-3165
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.