Business ProfileforDiamond Vacation Homes LLC

We contracted with Diamond Vacation Homes (DVH) to rent a 12-bedroom property for a week (May 21-28, 2022) for our family in Reunion, FL to coincide with a trip to ***********. The rental cost was $11,000. On a positive note, the property was very clean, inside and out. The issues: The issues: the oven never worked. None of the TV's in the bedrooms would connect to the DirecTV cable. A leak developed in the ceiling in the living room such that we needed to keep a pan under it. There was a canister light fixture missing in one of the bathroom showers, just a wire hanging down. The gas range top burners would at times light and at other times just leaked gas when turned on. The toaster oven/air fryer appliance seemed to be missing the food rack so was pretty much unusable; our son burned a finger and the oven mitt when trying to use it. The outdoor grill didn't work. The icemaker in the refrigerator didn't work and the other icemaker appliance didn't work. We called our property manager, Lilia, who responded by saying she would have someone there 1st thing in the morning. No one came. After that she did not answer our calls or respond to repeated voicemails. We then sent an email with our issues to which we got a response that they did in fact send someone out who unfortunately could not replace the oven at this short notice, who said the leak was caused by water on the floor in the Star Wars shower but we never used that shower bc it was the one with the hanging wire! The other issues were not addressed, and we never got a further response to our response to their email.