Business ProfileforWinter Garden Animal Hospital

I recently visited Winter Garden Animal Hospital to refill my dog's thyroid medication, an experience I've had several times. This time, however, I was surprised to find the price had increased by over 130%, from around $30 to $70. When I inquired about this significant price hike, the receptionist mentioned a price increase in January but could not justify the significant difference compared to prices at other pet pharmacies. Additionally, despite checking my email thoroughly, I received no receipt for this transaction, nor any prior notification or explanation of the price adjustment. This absence of documentation added to my concerns.My attempts to discuss these matters with the management were futile, as I was unable to speak with anyone despite trying on two separate occasions. It is not just the unexpected cost that has prompted my decision to seek services elsewhere, but more so the handling of the situation. The lack of communication, transparency, and apparent indifference to addressing my concerns has left me deeply disappointed. This experience has reinforced the importance of not only affordable care but also the value of respect, support, and open dialogue between a vet's office and pet owners.Given the lack of detailed communication and the failure to provide a receipt or satisfactory explanation, I've made the difficult decision to seek veterinary services elsewhere. My choice is driven by principle, emphasizing the need for a vet practice to offer clear communication and genuine concern for its patients and their owners. I hope this feedback serves as constructive criticism, highlighting the critical role transparency and effective communication play in establishing a trustworthy vet-patient relationship.