Business ProfileforMr Budget Appliance Svc

I issued a check for $200.00 on 06/12/2023 which was about half of cost of repair. Technician Chris said he needed to order part which should arrive in 3-5 days. Roughly 6-7 days later I called since hadn't heard back and set up appointment for the repair. Technician Chris showed up with wrong part and said he would call to order new part and get back to me by end of day but I never heard back from him. The next day, I called and spoke with owner Mark who was immediately combative and proceeded to raise his voice indicating he didn't need to call me back since he didn't know what part was needed and had to research it. When I asked for ETA of when he will complete his "research" and when the part can be ordered so that the repair can be completed, he said he didn't know. I politely told him that I needed the repair done in a timely manner and asked for a refund at which point he yelled No! When I pushed back and insisted on getting my money back (minus the $75 dollars for the house visit), he said I was impatient but finally agreed to the refund. When I asked when I could expect my refund and how much the refund would be, he said he didn't know. When I asked again for a date to expect my refund, he repeated he didn't know and hung up on me. I then had by boyfriend call to speak with him since my boyfriend was the person who initially researched the company and spoke with owner Mark prior to me setting up an appointment with him. He yelled at my BF too but calmed down after BF told him to lower his voice. Mark told BF that he would send me a check sometime after he returned from out of town. Three weeks went by and still no check so BF called Mark back to check status of refund. Mark said he forgot and would send out a check. As of today, 07/21/2023, it has been over 4 weeks since Mark was supposed to refund my $125.00 ($200.00 down payment - $75 house visit fee); thus, I'm filing this complaint.