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Find a Location

Story's Home Improvement LLC has 1 locations, listed below.

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    Business ProfileforStory's Home Improvement LLC

    Handyman

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1700 31st Street NW, Winter Haven, FL 33881
    BBB File Opened:
    9/16/2020
    Years in Business:
    5
    Business Started:
    2/5/2019

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Patrick M.

    1 star

    12/22/2021

    Mark story and his company did a horrible job on my condo between the electrical work the painting The Wall texturing the baseboards the crown above the kitchen cabinets all brand new everything he touched even the flooring what is done with very low quality work and very poor workmanship. I don't believe Mark story knows what he's doing he thinks he has an idea and he thinks all he needs to do is just paint a wall or they don't put protection it dropped paint all over my brand-new floor. If they're not drinking on the job or smoking dope on the job or yelling and screaming at one another both my guest bathroom had to be demoed all the way down to the studs because of Mark stories tile work he never even levelled the tub out never put any support underneath the tub he left cracks in the tub and deep scratches while he would be working in the tub standing in the tub with debris grinding the debris into the brand new finish they dropped their equipment in the tub and left cracks that could not be repaired so the tub had to be and the tile work which was very poor had to be torn down and all the way to the studs same in the master bath the water in the master shower all goes to the very back of the shower and not down the center drain he built a bench completely across the back of the shower and there's eight in to get into the shower between the door and the shower they just they cut the marble threshold and the engineered threshold and it looks horrible for the master bath they didn't use any protection just Whitewood and grouted right over that for the bench which is already had already started rotting and had to be removed and a proper bench built. I rehab a lot of homes and thought I would give this ex-convict a chance at working with my company but their work performance and quality is so poor that I can never use them on a job since everything they touched I had to have redone. I will never ever use stories Home Improvement on anything ever again everything they do painting texturing electrical hanging drywall all of it is horrible they have no idea what they're doing. Quite honestly I don't think they care as long as they get their money.

    Story's Home Improvement LLC Response

    01/11/2022

    This guy is ************ he talked foul and nasty all the time and put his hands on me and had me do work for his so called girl friend who screwed me over and never paid us I have everything on recording as well so *************************************************************** *************************************************************** *************************************************************** *************************************************************** * I have all the pictures and videos of his project and his girlfriends as well. Story's Home Improvement LLC is a great company and we strive to provide our customers with a great experience

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