ComplaintsforStraight to it llc
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Complaint Details
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Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid for lawn service through this company They never came I requested a refund for the lawn service They are ignoring me and keeping my money not providing the lawn service so I hired a new company to do my lawn service. This is how they left the job and complete the handle is broken The screen door is broken there's a gap in the top of the door the bottom of the door is not even properly installed The door is unable to lock from the inside. The door doesn't even open properly. I've called and requested their services to come back and fix all the problems I even sent them pictures and video immediately after they pulled off and they are saying that I tampered with it there's missing screws there's holes in the door this job was not professionally installed and therefore they took my money and ran and I am reporting them because this is what they're doing out here to multiple people not just me.Customer response
06/05/2024
I added my receiptBusiness response
06/06/2024
So we have issued the install and everything was fine opening and closing like should, tested multiple times before leaving on that day. Explained to the home owner that the framing of the porch was rotted out and would suggest repairing. Yes we left after completing the job and after pulling off got a call back to turn around and pull up to evaluate the issue and her neighbor/boyfriend was pulling on the door.Explained if anything she would like to address for the post we could come address the issue and resolve that but would have to be patient. The lawn service I had scheduled showed up at the same time as I did as we both found out she had a guy there already. Asked her to pick up her yard for the lawn maintenance and she told me she didn't need anything picked up. attached photos above of work completed before pulling off.Customer response
06/07/2024
Complaint: 21803367
I am rejecting this response because: The business statement is untrue and is false. All imperfections where shown immediately to *******. He admitted on camera(I have the video) of everything being wrong and he would be back in the morning to fix it. I also have video that shows no lawn service on his part ever came to my home. He said that after the fact I told him I hired someone else. The statement is untrue and I am ready to get legal action involved. I do not have a boyfriend. My neighbor came over to be a witness just in case there was any problems. He even offered to help *******. I also have that on video. He never touched our damaged anything. I have all the video to back everything up. I along with other dissatisfied customers are all standing together. ******* is a con artist and is taking people's money leaving customers in horrendous outcomes. I have pictures and videos all from the day of occurrence.
Sincerely,
*****************************Business response
06/10/2024
All these parts were purchased brand new and no issues were wrong as we left. Picture above shows I've attached.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.